The installation took an hour and everything went great until I received the bill a couple weeks later. My complaint is not with the service but with the failure to disclose accurately, what to expect with regard to his charges. I specifically asked before deciding to hire him, how much time he estimated for the 2 story install and what the hourly charge was. He said it would take 2 men and he estimated approximately 1 hour at the rate of $125.00 per hour for 2 men. I agreed and hired him. He informed me he would be doing the install on the way home from another job at the end of the day. He was right on time. However, he showed up with 3 men which surprised me but I assumed that was because he was on his way home from another job. He never explained why there were 3 and not 2. Most of the time, the third man was not involved in the install but did assist with minor things that could have been done by one of the other 2 men had he not been present. The install went very well. The men were all very professional and I was very happy with the quality of the work. The total install took almost exactly an hour. When I received the bill, rather than the expected $125.00, I was billed for $230.00!!! I contacted the owner for an explanation. He told me it would have taken 2 hours if he'd only had 2 men, but I disagreed based on the work the 3rd man did. Also, he was charging me for 3 men and an assumption of what may have happened had he only had 2. He knew the extent of the job when he said it would take 2 men approximately 1 hour. He was right. That is what it took, but I was charged almost double for the one hour of service. We could not agree and he said he was done with me and I could just pay him what I felt it was worth and he'd never have to hear from me again. Not a good way to conduct business!!! Nothing I said could convince him that there should have been a compromise based on his original disclosure of payment for services rendered. As a good consumer, I would never cheat anyone so I paid him the full $230.00 since that is the amount he invoiced. I do however, want to warn consumers that he does not comply with what he tells you initially with regard to his charges. You don't charge someone on what "could have been". If you state you will be charging by the hour for 2 people, that is what the consumer should expect. Not a charge for a third person just because they were with him from the previous job. And certainly not based on what he thinks the time might have taken with 2. He was here 1 hour and I expected to be charged for 1 hour for 2 people as he originally stated. I definitely would NOT recommend him unless you don't really care how much he charges you!