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HVAC Companies
Water Heaters
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Heating Oil Company
Beverly had actually provided two bids for two different boilers (Carrier and Bryant). We chose the Carrier on a Monday and the salesman said they would be able to start work no later than the following Monday. On Tuesday afternoon he called back the and said they were unable to locate the proper model Carrier boiler in the area than there would be a two week delay getting one. He said he had located the proper Bryant model(lower price), but had arranged to get the Bryant dealer to increase the warranty period to match that of the Carrier. He said that the Bryant was actually manufactured by Carrier and that most of the differences in the boilers were cosmetic. I emailed Carrier with the information about the boilers and they confirmed that they were nearly identical. Since the Bryant cost $700 less, we OK'd going ahead with the Bryant boiler which he said would be available that Thursday. The following describes work Beverly performed between December 18 and December 30, 2008. They performed the initial install of the boiler in two days(Thursday and Friday, December 18 & 19.) and a third day for the radiator(Monday December 22). Over the weekend after the boiler install we had a problem with the boiler not turning back on Sunday morning even though it had run properly Saturday after the install. I explained the problem to the crew that showed up on Monday to install the radiator. They stated that they mainly installed hot water boilers, not steam boilers which are similar, and that they had been consulting with their steam boiler expert by phone. They arranged to have a technician arrive late Monday afternoon to look at the problem. He agreed there was a problem, but indicated he would place a request for a steam boiler expert to look at it Tuesday morning. He also showed me what I could do to get the boiler to fire up if it should shut off again. At eleven a.m. Tuesday Beverly Services called and said they would not be able to send the Steam expert out till the following Monday, December 29. During the wait for the steam boiler expert the boiler shut down several times, but I was able to use the instructions provided by the technician to get it operational again. On Monday Dec 29, the steam boiler expert arrived about 9:30 a.m. and performed a thorough assessment of the problem but indicated he didn't have some needed parts on the truck. He would be back Tuesday morning to perform the alteration to correct the problem. He showed up Tuesday afternoon and performed the work. Since then the boiler has been working correctly.