The condo above me had their hot water tank burst and it flooded my home. I had water dripping from the bathroom exhaust fan when I awoke that morning, my bathroom received the most damage with large ceiling stains which expanded out to the hall, and bathroom walls that blistered when water got under the paint. The carpet flooding expanded to all rooms except my kitchen. I called several restoration companies that AM, none of which would come out that day. Tri-State was the only one willing to start the drying out process that day and the owner Scott Bernett arrived after his normal workday to install several large fans in the most severe areas which relieved my anxiety greatly. Scott arrived for three days to rotate the fans until the carpet was completely dry. After the condo association insurance approved the repairs needed, I was tasked with choosing my replacement carpet as a first step to restoration. Due to personal reasons(I am now disabled), there was a very significant delay in my ability to follow through with any more work. When my situation improved, I contacted Tri-State and spoke with office manager Deborah to relaunch the restoration project and even though all that time had passed, once she investigated my claim Tri-State agreed to complete the work. The individual employee Brent was a pleasure to have in my home. He was personable, skilled and very helpful. He even fixed my bifold laundry doors(with Scott's approval) at no charge, something that was unrelated to the insurance claim. Even their choice of carpet vender was helpful, replacing my second bathroom carpet with linoleum at my request and at no extra charge. All in all, I can not recommend this firm enough, my entire experience with all their employees was nothing but positive and I am very pleased with the quality of work performed.