Orlando Wall Oven Installation

We played phone tag for a bit, and then they ordered the part to my oven. When the part came in, they called me and we set up a time for the install. The install was quick and they were very professional.

They were prompt, courteous, and very knowledgeable about appliances. The problem was user-error, and he just charged a service call.

Initially went fine. Showed up on time, did the work, ordered a part. When part came in scheduled return trip 3-5pm to install the part. Called at 4:50, arrived 5:15, and was here until about 6:30pm. That wasn't the evening we were counting on based on the appointment, so it messed that up. When we went to use the oven, noticed the bottom plate curved up from the heat. Apparently the screw that was put back was not secure and it popped out. I tried to put it back in but it was clearly not going to be so simple. Scheduled for a return visit another day. Repairman showed up as scheduled and it took a bit he finally got it. Overall the work got done, fair price, very nice technician. It was just the lateness of the second appointment + the missing screw to make it worse that had us leave a less than perfect rating.

The first appointment was on 8/22/12 at my home. Technician was very neat and professional. Said oven needed a thermostat and had to order the part. When the part came in the office called and we scheduled a visit for 9/5/12, since we were going out of state the last week of August. We had just landed in NJ when I had a message on my phone that they had a cancellation and were coming the next day! Instead of verifying with me first that the date was okay they left it up to me to call them and cancel if it was not convenient. I thought this was very rude and told them to just leave the date as I had scheduled it. On the second visit on 9/5/12 a different technician came out and said the wrong thermostat was ordered. He had to order the correct one and then come back. The third appt to install another thermostat was on 9/12/12. A different technician came out but after making the repair did not let the oven run long enough to see if the problem was solved. The problem returned almost immediately after he left, necessitating another call to the office. The fourth visit a week later on 9/19/12 a technician again came out and removed the newly installed thermostat and said the first technician misdiagnosed the problem and the board had to be replaced, a more costly repair. He left and we had to decide whether to continue with the repair, since by now I had doubts that they could fix it, or buy a new oven. He said they would apply the price of the wrong part to the part we needed. We decided to go ahead and let them fix it so another return visit was scheduled. They came out a fifth time on 9/26 and were finally able to fix the oven. It took over a month and numerous phone calls, not to mention time off from work, since they only work Monday through Friday, and cannot give you a time other than 8-12 or 1-5. On at least 2 occasions they did not come at the scheduled times. Although they were very neat and courteous I do not have faith in the capabilities of the repair technicians and I would not chance using them again.

Repairman met his promised date and time, was very courteous (even commenting on the fact my oven was clean). The work did not take any time to finish. They were in and out and we were cooking by nightfall.

My oven's hinges broke and the exterior glass panel shattered the Sunday before Thanksgiving. Expecting a house full of guests, I called Jeff in a panic. He arrived the next day to assess the damage. Since there was no time to order new hinges, he found hinges locally the next day. Before catching his own flight out on that Wednesday, he came over and replaced the hinges. The new glass had not come in yet, but Jeff said it wouldn't affect my use of the oven since there's an interior glass panel. Jeff saved my Thanksgiving and I am extremely grateful!

I called Wayne this morning around 10 a.m. I explained the problem. He knew exactly what the issue was and the brand of oven I had, without me even telling him. He explained that that model has issues with the doors. He said he could be over in about 45 minutes to fix it. He called about 40 minutes later to say he was running a little late and would be here soon. He showed up before noon and fixed the oven door rather quickly. He saw that I was disabled and gave me a 20% discount. He understands that money is tight for people living on disability. The stove is rather old and I was debating whether or not to just buy a new one, but with money being so tight, I didn't want to do that as the stove itself is working OK. With the holidays approaching, I was expecting the price of the repair to be much higher. You know, supply and demand and people needing their ovens for holiday cooking. Wayne seems to be a very fair and knowledgable person. He told me if I have any concerns, he would be able to help me, just call him. If I had anything in the house break down, he knows people that can help me, for a reasonable rate. He was a great help to me and I will definitely contact him in the future for all my home repairs.

- 12/14/09 Thermostat was checked and confirmed working - possible poor contact/connection - tech said if problem persisted oven would need a new control panel/board. During this visit I also had them chk the freezer to see why ice maker wasn't dispensing crush and cubed ice. There was a part broken on the ice bucket and that would need replaced - they would call me with a price. Never heard from them... - After the holidays we noticed the oven error was back and never received cost on the ice bucket, so I contacted them, had to look at 12/14/09 service receipt to read my oven model info and then look all over my freezer and the manual for that info, because the office staff either lost my record or was to lazy to figure it out. Never called back with cost...had to contact yet again. We used them once before...so I gave them a chance, but did mention I was concerned about their responsiveness. - They called back with pricing on the wall oven board and freezer ice bucket - gave individual cost for both - then presented a price for having them both repaired and finally a price that would deduct the 12/14/09 service call. It sounded good enough to have them both done. Said repair would take a few hrs and I prepaid $130 on my CC to order the parts. - Scheduled first AM appt 1/15/10 - they called twice to delay - I then rescheduled - Rescheduled for first AM 1/19/10 - same tech showed up - replaced the ice bucket in 15 min and then told me that the oven control panel was not available...and they should have told me that on the phone. He was going to tell me what the charge would be when I stopped him and told him to have the office contact me I wasn't paying him anything until I spk with someone about it. *Remember the cost to have both appliances fixed was to include the 12/14 service call $77, plus I had already paid $130 for the freezer and oven parts to be ordered. The office did not call me back that day....I called an left a message that evening with Charles. 1/20/10 - I called them in the AM, left message with Charles again, he said no one was available to spk with. Then Charles called me back (strange huh...I left messages with him twice now) and I told him what happened - he said they ordered the thermostat and that's what my money was for and that I owed him an additional $25 for the freezer bucket and he threatened to make the additional charges to my CC, he said they already had the CC number. I reminded him that the thermostat was checked on 12/14/09...and that was not the part that was supposed to be ordered. Needless to say, this issue was not resolved - Very unprofessional.

The entire job took six months and it was extensive. The structural portions of this job went well. It was not until the job began to wind down that quality, integrity and knowledge became an issue. All kitchen and bath cabinets were installed in haste. The toe kicks on all but one cabinet did not match and one bathroom had none at all. Kitchen cabinets had distress marks, puncture dots, cracks or black smudges. Pocket Door latches were chiseled and left unpainted. A pencil was used to shim the track of a pocket door. The bar with a 2.5 X 6 ft piece of granite on top was never properly supported from the floor. A support was built but it never connected to the bar cabinets. Electrical work was not done by an electrician nor the plumbing by a plumber. A licensed electrician was interviewed for this job shortly after entering the contract, but due to cost, he was not hired. Our double wall oven install lacked base support and was improperly wired. I had the contractor return to re-do the oven installation. At the same time they also had to make a repair to the cabinet housing the oven, which was splitting due to stress. This was a perfect opportunity for the contractor to fix the wiring issue but they did not address it. The second attempt was also incorrect. The lower oven door was rubbing on the bottom trim piece. The oven was not level. You could see the jagged edge of the cabinet cut out along the top of the oven. I decided to have an appliance contractor come out and attempt to install the double oven properly. When it was taken out of the cabinet housing, we discovered the wiring to the oven was an even bigger problem. The same electrician who had been interviewed but not hired was called in to fix the wiring. The oven was left a 3 wire when the they were supposed to bring ALL electrical up to code, which should have made the oven a 4 wire. Nothing about the wiring of this oven was correct, would NOT have passed code. You do not have to be a professional trade to notice shoddy work. Due to the lack of care factor displayed when my job came to an end, I did not wish to have the contractor return to fix any issues I came across. I have since, hired other contractors, licensed in the trade for which each project correction required. I have given Mr. Macik in writing and pictures, a detailed note expressing my disappointment in how this job closed and brought him up to date on what has been done to correct the original remodel, mistakes, He has made no attempt to reply to my email.

The trouble started when I neglected to turn off the breaker to the oven before attempting to remove the top element in order to clean the oven. There was a spark, there was a hum, there was a puff of smoke. I had to wait until after I finished cleaning the oven to discover that the oven would no longer get hot. I called Vic and left a message. He immediately called back and said he was in the area and he could stop on the way to his next job. He was here in a half hour. He removed the oven and tested the element that I had trouble with. He reported that the element itself was still good. He then checked the junction box where the power was distributed to the oven and the cooktop and discovered one half of the 220 supply line had a burned wire nut and was no longer supplying the power required. I never would have thought to check that. It was clear to me this man had plenty of experience. I would have assumed a much more elaborate problem such as the control board ($$$). But, he dealt with the problem honestly and 30 minutes after he arrived our oven was working again. He charged a fair and honest price for his time and experience.