Our toilet has been making a loud screeching noise for the past few months. It started doing it every once and a while, then every third time, every second time, then it was eventually every time. I did some googling and drank a pitcher of overconfidence so I thought I could fix it myself. Well, I got stuck on Step 1b so I decided to call Neil at Dragon Plumbing to see if they could come out and finish the job. The first thing he told me is that they don't install home improvement store parts because they guarantee their work and those parts aren't reliable. He then asked me a few other questions about the age of the home, the kind of sound I was hearing, and he then informed me that the toilet I have is a junk builder toilet that probably won't last much longer anyway. He then said that he can replace the guts for $185 or get me a brand new toilet for $425. Once the tech (Jason) got to our house, he confirmed Neil's suspicions, telling me that these toilets just come in a cardboard box that says TOILET in all black letters, no labels or names of any kind. He said it's no problem to replace the fluid valves but the porcelain is starting to decay so I'd only be putting off the inevitable. He then told me that they were having a sale on Toto toilets for $525 (only $100 above the standard) and that this toilet would never be any trouble. He was in and out in about an hour, work was fast, efficient, technicians were pleasant all around. I will definitely use Dragon for any future plumbing needs, they were fantastic!