After spotting this company on AngiesList, I gave them a call to have an estimate done on having a sump pump installed for my basement. Initially everything seemed great, they sent someone out the same day to take a look, and come up with an estimate. Later the same day, they called for more info, and talked to me about the different options we had available. Because my water problems were from surface water, a pump on the outside of the house was figured to be the best route. The gentleman I spoke to said he would have to check with another company for some of the required items to complete the job. That was the last conversation I had, and had not recieved another response or an estimate, and it's been weeks later. I gave one call to check the status of the estimate, but find that if a company does not follow through on their own, then that is what I would expect on their work. Maybe it was one bad case, or they didn't want the job. Either way, some closure in the chain would have been nice.