Owner responded to my call quickly and sent a man to do a bid within a couple of days. Bidder (Torren) was very knowledgable and asked appropriate questions to make sure his bid addressed our needs. We received the bid within 24 hours. It was not the lowest of the four bids we received, but it was the clearest and most complete, itemizing everything that would be done and the cost involved, and we had confidence in this company, knowing that the bidder would also be the one to do the work. Although we were told the job could not begin until the middle of September, the owner called back to say they could begin the Tuesday after Labor Day. This put some pressure on us to choose materials so that the work could begin, but we were able to locate all but two items, which we hoped could be ordered on line and arrive quickly. The owner seemed a little put out about this and was less than cordial with us, but Torren seemed more patient and accepting. Torren did the demolition in two days, removing tile from floor to ceiling, removing wainscotting from the walls outside the shower, removing popcorn ceiling and light fixtures. The next couple ofl days were spent reframing part of the shower wall, adding support framework for handicap bars and seat, and making new opening for bathroom light/fan/vent. Then a new shower floor and drain was made. Inside the new shower, Torren installed new plumbing fixtures, tiled the enlarged walls and floor, installed handicap bars all around, and created a handy corner shelf, custom-made from our wall tile. He also installed a decorative border at eye level that took some extra time and effort as it consisted of small tiles, which he was careful to space and support perfectly. The bathroom walls and ceiling were textured and painted beautifully, new light fixture and bathroom light/fan/vent installed professionally, floor tiles placed and the toilet reinstalled. Throughout the project Torren communicated with us about what was happening with the project, when he would be arriving and leaving each day, even working a few hours on two Saturdays. He kept the work area as well as his traffic path in and out of the house clean and free from anything that might cause a problem for my mother who uses a walker. She is delighted with her new bathroom and shower, and she has excitedly shown off her new shower to friends who have come to the house. While the shower seat has not yet arrived (back-ordered at the factory), we are completely pleased with this job. Some adjustments were made to the cost as we made decisions to upgrade or delete part of the contract arrangements, but the final price was within $100 of the contract agreement. We would highly recommend this company, especially Torren, and will rehire them for additional work when needed.