Purchasing was made easy, and I was given a great deal of customization options with clear prices for any options added. The salesperson asked me questions about what I would use it for, and suggested some options, most of which we were already considering. We purchased a side door 12x16 shed, with lofts on both ends, but without windows. Removing the windows did lower the price a bit. We also added a ramp, which is necessary to drive the lawn tractor into the shed. Upon delivery, we were encouraged to inspect the shed, which we did. There were some minor blemishes caused during shipping, and the delivery person had paint to touch these places up. It was set up, leveled, and installed within an hour. All construction is solid. Any defects we noticed since were minor: one of the anti-sag devices was stripped, and could not be tightened. While I think they should have noticed this before delivery,a person was sent out to replace the device, so all is well. The only concern we had was that a large truck was driven across our yard. We expected the "mule" to move the shed, but not the entire truck, complete with two other sheds to do so. This left some half-inch deep ruts in the lawn, which should spring back through a freeze/thaw cycle. If not, they promised to take care of it next spring, which was my suggestion. Given the honestly of their staff to date, and their highly responsive nature, I feel comfortable waiting to see if the lawn recovers on its own. None of the damaged areas was torn up, just compressed.