Hired Hi-Tech Plumbing in July of 2017 to unclog a clog in the second bathroom, replace drain of toilet and to install new toilet. Despite telling the plumber I did not want him to use the auger from the hot water closet drain and wanted for him to do from the laundry room roof vent like the another plumber from the same company has done so since 2012, he did otherwise. I am not sure why the plumber did not aug from the bathroom sink drain, bathroom vent roof drain, and or even augged the main drain. Consequently, the auger broke. I was given the option either he left it in the drain and or I pay as required per the policy. I stated I did not feel that was fair, since I felt it was his mistake. I paid $1,800.00 for the mistake. In addition to reset the hot water tank. Which was not leaking on the 24th of July and begin leaking after re-installing the hot water tank on the 25th of July. I was not made aware of it leaking until the 26th of July. I do not feel it was unreasonable to tell me prior to re-installing so I would have had the option to go out and purchase a new hot water tank. Or to contact Bradford & White under the warranty. Especially since our dog goes in and out of the garage to protect our dog from being burned from hot water. The hot water tank, I did notice it leans to the right. Not sure why it does. And today, the new toilet still cannot be used as it gets clogged despite not flushing toilet paper and placing it in the trash and number two is done in the master. Not sure why either other than for whatever reason the replace of the drain and the new toilet did not solve anything for us. A camera inspection was done on the drains, however, as I requested and was told the video would be e-mailed was not attached to the e-mail only the invoice. Since, I could not be in two places at once, I only viewed a small fraction of the drain. I saw the drain was silver, clean and had water running through it and a shadow in which the light of the camera could not shine upon. I will have to pay another plumbing company to perform another camera inspection of the drains, as if Hi-Tech's invoice if it contains any inaccuracies when the house is sold, I cannot subject myself to misrepresent to a buyer and must disclose. And I hope the other drain inspection does not find errors pertaining to the toilet drain was done and if it does not confirm what was stated within the invoice. Either way, I feel if the plumber had listened to me and had communicated with me, this may have been avoided. Especially since we had just returned from our home state due to my father's death. The hot water tank was turned down by me twice on May 25 and July 7 and turned up by me on June 2 and July 17. As well as my neighbors were caring for our pets and were accessing the laundry room right next to the the hot water tank closet and entering in and out of the garage through the side garage door to feed our pets. I attempted over the months to speak to the manger and finally on January 5, 2018, I was contacted. I am disappointed despite trying to explain what had occurred in my own home what I felt was disregarded and was hoping for Hi-Tech to do right by me as a long-term customer. The conversation seemed more argumentative and I felt was unprofessional as to certain negative comments made that just were not necessary. In the end nothing was resolved. And to be honest, had I known the call was going to be so unpleasant, it would have been best not to call me in the first place. I only gave the opportunity because the past plumber who unclogged drains did a great job and he was very nice and friendly. In addition, I rarely will dispute an invoice and when I have it was addressed and a business would try to resolve it in an amicable manner for both of us to feel it was fair to both of us. Example, a double entry. Really a minor, dispute. I will not be returning to Hi-Tech Plumbing. Instead, I believe I found another plumbing company who seems honest, professional and will make the repairs. I will not refer anyone to Hi-Tech in the future. It is best to parts ways despite having to pay out of my own pocket for what is visually apparent to me, we need for sure a new hot water tank and fearful of the discovery of what the camera inspection may not confirm and become aware another error may have happened by the same plumber.