I thought everything went very well. I searched Angie's List for about 30 minutes looking for a good rated plumber; I actually found someone else first who never responded to me. I left a message for Advanced Plumbing the next morning, and Ray called me right back. He asked me several questions to make sure that he understood everything, and he said he would try to get out that same day. Sadly, my work life interrupted that process. I updated Ray to let him know that I couldn't be at home during the time frame, and he was so understanding. He told me he could get out on Friday (my next free day, not his). On that Friday, Ray was VERY prompt and super professional. He asked how my day was going and made me feel very at ease with him being in my home. I showed him the shower that wasn't draining. He ran some water to see the flow for himself while he was asking me about any unclogging attempts I had made. He got his equipment from his truck, cleared the clog after just a minute or two; water immediately started draining like it should. He moved on to tighten the bushing on the shower handle that was basically pouring out water, and he even tightened the other side while he was here. He also let me watch so I could fix it should it ever happen again. Ray was here maybe 30 minutes total, but he had wonderful stories about his years as a plumber. He was so respectful of me, my house, and everyone's time. He always made sure to clean off his shoes after they got wet in the shower so nothing would track on the carpet. I would definitely hire Advanced Plumbing again and again.