WORST PURCHASE WE HAVE EVER MADE! First of all, I want to share this little tidbit of information from Comfortworks’ website, because, unfortunately, we did not learn about it until it was too late— “100% Satisfaction Guaranteed! If for any reason you, the original purchaser, are not satisfied with your ClimateMaster Geothermal Heating & Cooling System, we will repair the problem to your satisfaction or remove the ClimateMaster products and refund the purchase price, subject to Conditions and Limitations. This guarantee will remain in effect for one year after the original installation date.” HOPEFULLY IT WILL HELP SOMEONE ELSE! Installation of our geothermal system was completed on 08.10.16 and we had our first system error on 08.13.16. Since that time, we have had issue after issue and it has never run correctly. We have had 27 documented service calls (19 of those within the first year) and countless phone calls. At first, Comfortworks was quick to come out for service calls to try to fix the various problems. As it became apparent that it was a bigger issue, they started deflecting everything to ClimateMaster and communication has been sporadic. In June 2017, we voiced our concern to Chris Ellis, Vice President Comfortworks, that we were approaching our one year anniversary. Comfortworks assured us that we were backed by a 10 year ClimateMaster warranty. (There was no mention of the 100% Satisfaction Guarantee that is at the bottom of one of their web pages and it is not mentioned in their quote or contract agreement). Comfortworks stated that they were working with ClimateMaster to get our unit repaired/replaced. When the representatives from ClimateMaster and Comfortworks were on-site to troubleshoot, they assured us that they would take care of the issue and get things resolved. However, once back at the office, phone calls and texts went unanswered. Fall 2018, ClimateMaster dismissed our claims and said that they were not going to do anything else to resolve our issue. In December 2018, a Comfortworks senior technician was on a service call, at another location, and observed the same type of failure. In his words, “Everything was running along nicely, then suddenly the blower stops and very quickly turns back on and ramped up. It is the same system as yours and manufactured around the same time.” Comfortworks admitted that this was in fact happening. When Comfortworks contacted ClimateMaster about this, they finally agreed to replace our air handler and a control board; but, they are requiring us to sign a “Settlement and Confidentiality Agreement, and Release” before they will perform the warranty work. We refuse to sign the agreement due to the fact, that the warranty does not state that there will be additional terms added in order for the warranty work to be performed and we refuse to limit our rights as a consumer. After this ultimatum from ClimateMaster, Comfortworks has not contacted us nor attempted any resolution or refund for our problematic system. As the contracting installer, Chris Ellis, VP of Comfortworks, should have made this right instead of deflecting everything to ClimateMaster.