Please never use Oklahoma Concrete Concepts, OKC ICoats, Josh Richey, or any company affiliated with these entities. The concrete work completed on my kitchen floor, laundry room and entry way was completely unacceptable and resulted in me laying porcelain tile back over painted/stained concrete that was completed by the Oklahoma Concrete Concepts... read more work on the floor, including laying two layers of concrete overlay both stained and sealed with a polyurethane clear coat top. After all of that time, the work was still not completed reasonably well. The group was unprofessional in their communication. The owner, Josh Richey, would not return phone calls, but would only return texts. During a period of waiting for an ordered polyurethane, no communication was given when it took almost 2 weeks longer than expected to receive the new ordered clear sealer. The communication was also dishonest. After the second layer of polyurethane was laid and did not come out acceptably Richey proclaimed that it was because he had bought it from another store and it was not of high quality. When I checked with that store, nothing had been purchased by his group from that store for over six months. Overall, the work done would have been great if it had not been for the terrible workmanship of the polyurethane layers. These layers ruined the floor both times they were laid. We tried to communicate, after the first time the floor was ruined, that the polyurethane need to be rolled on more slowly, but the advice was not heeded and we received the same results the 2nd time of a very bumpy kitchen floor mostly caused by air bubbles. I had other concrete contractors look at my floor and each said that it was a combination of Oklahoma Concrete Concepts not using the correct nap for the roller, not applying it slowly enough, and not applying it in a correct method. I initiated a contract to have my 215 sq. ft. kitchen floor to be worked on with a deposit of $625. The team began work that week with an initial layer of leveling concrete, one coat of concrete overlay, ICoat paint, and a polyurethane sealer. The result of this work was completely unacceptable due to the uneven bumps and bubbles in the floor. The solution proposed was to sand the floor and then relay the polyu. on top. The sanding of the sealer was not sufficiently completed and created white spots where the concrete was exposed. Richey agreed at that time that the work was not acceptable and agreed to start over that next week. The team started the process over. The polyurethane that was laid again was completely unacceptable. It was very bumpy and bubbly. Some of these were air bubbles and some of them were portions of debris left under the clear sealant. You could see some rough pieces of concrete and pieces of dirt and straw. However, the majority of the problems were the air bubbles. The texture of the floor was equivalent to the bottom of a swimming pool. I decided at that time that the team had two weeks to fix the problem in any way they saw fit. The only communication received for 2 weeks were a few text messages that were all responses to texts and phone calls from us. We finally tracked down Richey and made a verbal, in person agreement that a team member would return to my home to sand and reseal with polyurethane a small area to test whether or not this solution would work. After being 4 hours late, not calling, taking up the original concrete paint from sanding, attempting to fix with mismatched colors of paint, and applying polyurethane that still did not appear suitable, I decided to end my relationship with them. After an entire month, of waiting for my kitchen floor to be complete and usable and waiting over a week for a complete refund, I sent a letter to the OKC ICoats e-mail and to Mr. Richey on his phone requesting a refund of my $625 deposit. I have never received a dime back of my deposit.