We had to reschedule twice because of problems on my end, once was the day before the project was set to begin. I appreciated his understanding and flexibility, and we paid him $1000 up front for the inconvenience. The contractors arrived on time when the project finally started. We went out of town for 5 days and Randy said the floors would be completely finished by the time we returned. While we were away, he called multiple times to say that boards had to be replaced rather than refinished and the price would have to increase, which resulted in an increase of $2000 above the estimate. When we returned there were no workers here, our house and porch were a mess, the project was not finished, and we hadn't received a call from them. Since there was saw dust all over our bedrooms, we found another place to stay, called them, and Randy said they needed a few additional days to finish. When Randy notified us that the floors were complete, we headed back home for a walk through with him. Overall the floors looked great, and we were surprised they finished so nicely considering how old they were. However there were several boards that had been replaced, and the nail holes were not filled in at all, nor had the boards been floated properly (gaps were not filled between boards). This was true for all of the replaced boards (probably 20 total). Randy agreed that the project was not complete, said they would fix the above named areas the next week, and we went ahead and paid him. We called him 5-6 times to come back and finish the job, and mostly he would say "call me again next week, I don't have a pen with me" or some other reason. I don't doubt this was true, but a conscientious person would remember that he hadn't finished a job, especially after we had called so many times. We did this several times before he finally put us down on the schedule. The day he was supposed to finish came and went without him showing up or calling. I write this nearly 6 weeks later, and nearly 6 months after the project was initiated, and have not heard from him. Obviously I was wrong about the conscientious thing! I am so disappointed.