Norfolk Deck Waterproofing

Prohome provided excellent and professional work for me and they completed work quickly as promised. Its a family business and they painters were very professional and clean. Would highly recommend them.

Paul showed up right on time (actually a little ahead of time). Our charge was somewhat more than the main deal because our deck is larger than the original offer. However, he did a great job and explained what it was he was doing as he went. The deck looks much better and the waterproofing is holding well.

Contrary to initial plans as discussed with Power Clean Pros owner, Paul, he attempted to power wash the deck and apply the coating the same day, even though it was raining. The coating did not dry properly or adhere to the deck. Paul agreed to re-apply the coating at a later date, which he did.

Never came to give me the estamate they promised and never bothered to call back. Would have probably hired had they performed the estimate. Very friendly and professional on the phone.

I have used Angies List for many of my house projects over the last year and a half and never have a had a worse experience than I did with this company. I bought the deck deal and they did call in two business days to schedule an appointment. They didnt show up on the scheduled day due to rain but they didnt call to tell me that nor did they call to reschedule. I called close to twenty times over the next week trying to reschedule. The only people I got a hold of was the corporate office in Atlanta. They were nice and keep saying, "We will called Chris in VA for you, he will call back today" or "Here is his personal phone number you should be able to get ahold of him" But I got nothing until a week later while I was at work, I get a phone call that they will be at my house in an hour. Well I said no you won't unless o can get off work, "Oh we don't need you there" I politely said you can't get into my backyard without me and my husband is a cop and he works nights so he is sleeping and I do not want you disturbing him. So o rush home clear off my whole deck. They get to my house and don't really say much about how they are going to put the waterproof sealant on. I assume all will be well and go inside. After they left and things dried I found that they had splashed sealant onto my patio pavers and onto my brand new, and newly stained Adirondack chairs. It looked like a mess. I called and left a message and got nothing. Waited til Monday still nothing so I called corporate in Atlanta and they were super apologetic and said they would make sure I got a call. Chris didn't call me until Wednesday morning, after I'm sure he heard from the corporate office. I just can't believe a business like this could be so unprofessional. I sincerely hope Angies List removes them from the site. I even went ahead and did my entire deck over again myself since they used a sprayer to put the sealant on it didn't get in most of the areas it should have and looked very streaky.

We reviewed the company's reviews on Angie's list and called them for an estimate to completely power wash and paint our 3-story Sandbridge beach home, including all decks and railings. The home was built inn 1991 and has 2 large and 3 small treated wood decks and cedar plank siding. It was last painted in 2000. The owner, Bob Sarvis came right out, provided an estimate a showed us his portfolio of completed work and references. We accepted the estimate and asked to be put on his schedule on 8/18/12. He started the power washing on 8/31/12, and then after letting the house dry for a week, began the staining of the decks and then the house itself on 9/10/12. We consulted with him about the colors, making sure our choices would cover the existing color and that he could match the colors at his paint supplier. He completed the application of the first coat on 10/13 and the second coat on 10/22/12. Weather had some impact on the work, causing about a week of delays. Throughout, Bob kept us advised of his schedule and promised to work through until completion.

In a word: DISASTER. Contractor failed to clean the deck properly, leaving sharp lines at the end of each pressure-washing wand stroke (called "cut marks" in trade), then tried to sand out the marks, making them even bigger and more noticeable. Finally, in an attempt to cover the marks with stain, he coated the deck with FOUR coats of stain, making it look like it had been painted. (Remember, this was a nine-month-old deck, done with only top quality materials. We wanted to show off the wood, not paint it!) Rails were coated with anywhere from no stain to two coats (though the one section that had just one coat actually looked just like what we wanted.) The teak chairs were removed from the deck, never cleaned, and left in an area of the yard that floods. They have been destroyed by the waters. When we saw the deck heavily coated with the four coats of stain, we indicated that we wanted the waterborne stain removed immediately (it was still wet!). The contractor let it dry for three days, then attempted to remove it using an acid compound and hot water pressure washing, which caused the wood to shred and splinter. Pieces of shredded wood were stuck to my AC unit, fence, and other items. In the process, painter's tape was left on the AC pad, and is now permanently stuck, necessitating its replacement. Paint was peeled from the house, and overspray from staining has gone as high as the third row of clapboards, and has damaged the Azek trim. Our in-deck lighting system was also damaged and will need to be replaced. Realizing that he could not remove the stain, the contractor agreed that the decking would need to be replaced. He said he'd turn it over to his insurance company. After more than a month of waiting, we finally tracked down the insurance information and found out that (a)a claim had not been filed, and (b)his insurance did not cover malfeasance or damage done to anything he was contracted to work on, which was contrary to the listing service 10 Point Screening which assures customers that all contractors are properly licensed and insured. At this point, we face $3200 in expenses to restore our deck to the condition it was in when Steam It Off arrived, have lost four teak chairs, and have endured a summer without a usable deck. The contractor has not responded to phone calls or e-mails except for two weeks ago when he said be-mail that he was hoping to work something out to pay us for the damage. The listing service magically offered to help with mediation, but so far have only requested tons of documentation while providing us no answers to our questions. They also respond slowly to phone calls, but make big promises of help. We will update this information as things change, but for now, I'd recommend that you steer clear of this company.

Project went well. Painters arrived and applied plastic cover to side of house to protect against overspray. Overall, very professional job. It was a little disappointing that the owner didn't follow up with visit or call.

I have done work with them a couple of times. They are great. They are very accommodating and work around my schedule. They are bring ideas when I call and tell them what I want.

Great service, would definitely hire again. He was very flexible with getting the job scheduled. He arrived on time and got started immediately, did a great job! Very Pleased.