When we met Mike, the owner of Quality Built Exteriors, we were instantly comfortable about our decision to remove a small patio and replace it with a larger one and have a pergola built. He brought information on pavers and decking to help us decide what we wanted. However, the estimates were more than we our budget allotted so Mike suggested stamped concrete as a possible alternative. He explained that he had a contractor we could work with and brought him to meet with us and discuss what we wanted. At the conclusion of the meeting we decided on colored stamped concrete with a matte finish. The pergola was built on site very much to our satisfaction but we had a lot of concerns with the stamped concrete. The contractor that Mike introduced us to brought in a crew who apparently did not have a lot of experience with stamped concrete. This was evident from the finished project which we were not satisfied with. We contacted Mike and he came out to our home to inspect the work and agreed with our assessment. He immediately took steps to remedy some of our complaints (which were numerous), however not all could be rectified without removing the newly poured patio and sidewalk and starting over. He made it clear that he would take whatever steps we wanted in order to complete the project to our satisfaction at no additional cost to us. We eventually decided for timing sake to accept the project as is. Mike renegotiated our contract with him at a lower price that we were satisfied with. He supplied us with a load of topsoil to help cure one of the problems that the sub-contractor created. Overall, we were very satisfied with Quality Built Exteriors and our interactions with Mike. He was timely, honest, and sincere in his desire to provide us with what we wanted. The work done on the custom pergola was excellent and those workers were skilled, efficient and pleasant. Bottom line is we would use Quality Built Exteriors again and would recommend this company to others for the work that they directly perform. We certainly would not recommend that sub-contractor concrete company to do work for us again.