New York Tristate Area Water Treatment System Repair

They were absolutely delightful to work with! The staff was very knowledgeable and friendly. They followed up and were able to answer our questions. We will definitely hire them for any future water treatment or equipment we may need in the future.

Great job, easy to deal with honest pricing. Highly recommend them. I have told my social club about them.

They do an excellent job. They're timely and are usually in and out in about 45 minutes. They can install new water conditioning equipment. The work is very well done and they use good quality parts. They're very knowledgeable and helpful. Their prices are reasonable as well.

Outstandingly! The installer from Orbit, a young man name JOHN did an outstanding job of installing, providing helpful information, and providing and extra service which required repair of a leak in the main water line coming into the house. Great job of coordinating with the American Water Company worker to manage water shut-off and turn-on. I can't thank Orbit enough for sending JOHN to install my system. Anyone receiving his services in the future is in for a treat. John deserves a "Beyond the Zone" (Military personnel will understand that terminology) pay raise he is well worth retaining as a skilled technician and one H***-of-a-nice person, a great public relations entity for ORBIT!

I was very pleased with Aqueduct Services. While they may not be the least expensive choice, I highly value their professionalism and quality of work. They were prompt, fully explained the options, and executed the installation exactly like they described. I plan to use them for all of my water, heating and air-conditioning needs in the future.

They've been great to work with as they've worked with us to nurse along an older system. They are very responsive and supportive to our needs.

I have used this company for several years. I call them anytime I have a plumbing problem. They are very professional. They come when they are supposed to and do the job. I don't know how they compare price wise to other plumbers, as I do not use any other plumbers. They always put a customer feedback sheet in with their bill to have you rate their service, so the company is obviously interested in what the customer thinks.

Using Angie's List as a guide, I called Walker and left my phone number and a description of the problem. My call was returned within 10 minutes. I explained the problem and was given a time window for the next morning. John arrived exactly on time, introduced himself, assessed the problem as not too serious and went right to work. When the work was finished, he presented a bill that I thought was reasonable and pointed out that he had applied a 5% discount for Angie's List (which I had totally forgotten about-I just wanted the leak fixed). The work area was left clean. It has been one week now and all is fine and working properly. Since I did not have a personal recommendation from anyone I knew, I was preparing to be one of the horror stories one reads about. What a pleasant surprise this whole transaction has been. Scheduling was effortless and dependable. The work was skillfully done by a plumber whose demeaner was professional and confident and friendly. This is the first time I have used Angie's List as a resource. It most certainly won't be the last!

We have used this company before and been satisfied. They are located close by. The current project is for a new house in a different location further away. The representative seemed knowledgeable about the equipment they sell but had more of a sales mentality compared to the other companies we received proposals from. We were only interested in Kinetico equipment but the proposal was for a combination of products. (The one unprofessional thing was that the representative did a water test in our basement and poured the waste water out on the basement floor when the open door was only a few feet away. It would also have been helpful if he had provided us with the proper brochures for the equipment he was proposing, rather than emailing pdfs. Fortunately a competitor provided them.) We ultimately purchased from another company and for about the same price got upgraded models. I would use Westfair at my old house because they are closer and installed our equipment and we've been happy. But for our new house, we were happier with the pricing of another, more local, company.

I think they are wonderful. They show up on time. They are clean. Russell always says something on the phone that makes me smile. We have been with them for about 5 years. We have confidence in their professionalism. They know what they are doing. They always do a complete job and do the job right.

Set up an appointment He showed up on time Diid the work and the cost matched the estimate. Totally satisfied.

They were clearly the most competitive of the various companies I spoke with from Angie's List. There are two pieces of equipment that everybody uses and they are from one of only two different manufacturers. When they came to my house they were very knowledgeable and were not pushy. They explained the issue and explained what they were going to do. This company talked through with me how they were going to handle the installation. They set a date for the installation and were prompt; they did a great job.

Terrible service and awful product. Every time a service technician comes out we get a different answer to the same question. Their salesman lied to use when we purchased their product. He told us the system had a 'lifetime warranty' which is not true. Whenever something breaks or needs to be replaced the technicians give you a price and when you respond that you were told the system has a 'lifetime warranty' (to their credit) they know exactly how to respond. Like lawyers they tell you to pull out your warranty so they can point out in the fine print that it doesn't cover electrical, wear and tear, etc. Makes you think that they get that response a lot so they are well prepared how to respond. The salesman told us the 'free coupons' would help the system pay for itself. But, of course after we signed the contract we found out they weren't 'free', you had to pay for the coupons. The salesman also told us that we could pay it off using a credit card to take advantage of our reward points - also untrue. American Finco does their financing and they are not a 'credit card company' so they would not let us pay off the invoice with a credit card. The salesman said we would only need a 'capful' of detergent to wash clothes - also not true, unless you are washing only 1 sock that much would be enough! And the list goes on and on. When they installed it they shoved the output hose that takes all the dirty, recycled water out to our dry well into the existing pipe. But it didn't fit so when it backwashed all the iron water poured down the basement wall onto the carpeted floor and permanently stained everything. We had to rip up the carpeting. Of course, they never reimbursed us for the damage. We've been paying $600 per year to have the tanks repacked. We just had them repacked less than 2 months ago and we started having a problem with the water - it smelled and tasted like iron and it was staining everything (sinks, toilets, etc.). It took them almost a week to come out. First the technician said that one of the tanks wasn't working properly so he dumped all the contents of it in my driveway and then re-packed it - this took about 10 minutes. Which leads me to wonder why I pay $600 per year for this. Then when that didn't do the trick he told us that we should have had 'back flow preventer valves' put in and that is probably causing the problem. I told him that since Professional Water put in the system then why didn't they install the 'back flow preventer valve'? Then finally he decided to up the level of salt the system uses to see if he can get rid of the iron problem (which we told him that the previous technical had already had it turned up to high). Well, low and behold he realized that the 'timing plate' was broken and no longer enabled it to go through the complete recycle process. A new 'timing plate' was only $1,390 and would include a 'lifetime warranty' and it would automatically recycle the water when needed based on usage rather than the setting the timer to recycle every other day (I should note the timer has 6 buttons for a 7 day week!). I told him that my old system already had that capability - it only recycled when it needed to - and I already knew their 'lifetime warranty' was a lie because if the system had a lifetime warranty like they told me when I purchased it that they would have replaced the timing plate for no charge. I told him to disconnect it. After wasting over $12,000 over the years I'm not spending 1 more penny on Professional Water. Most disreputable company that I have every worked with as a homeowner.

Excellent. Highly professional, stayed for over 2 hours, detailed explanations. Price points were too high for fixture replacement, which is an ultimate goal due to corrosion. Payment plan for water treatment installation is great incentive. Service plan is very reasonable and seems worthwhile. Dave is delightful, personable, understanding. Felicia was new but seemed on the ball as well.

Ted was knowledgable and easy to work with. Showed up on time, did a good job cleaning up and his pricing is reasonable. I compared with a few other vendors, and Ted had a similar quality system for much less than the others. I would recommend him to anyone looking for water treatment systems.