Joe is an outstanding plumber when it comes to older homes. He's very sharp, thorough and a good communicator. He is also great with radiators and got ours working to the best of their abilities in our older home. He has solved many problems for us in our home. However, when we installed newer plumbing fixtures in our home (Hansgrohe and Toto) we ran into trouble, as Joe didn't know what to do with them. He attempted a fix on our Toto toilet, replaced a part with one he had in his truck, which made the toilet noisier and didn't solve the original problem. He did replace the part, we were told with another "Toto" made one but now the issues have grown worse than they were in the beginning. We like Joe, and appreciate his previous work. We will not, however, be using him for the newer plumbing fixtures.