Awful, just awful. The job was so badly botched that I'm sure it's going to cost several times as much to get the job done right. Fifteen or so years ago, Mr. Wolff, aka Mr. Ugly, came to our previous house and did a wonderful job of refinishing a bathtub. I was happy when he agreed to remove and replace the grout in our tiled shower. He quoted the job over the phone, which I thought was a bit strange, but considering our positive experience with him I figured he knew what he was doing. He asked whether anybody had patched the grout and gotten grout on the tile surface because, he said, it makes it nearly impossible to remove and replace it. I told him no. He didn't do the work himself. He sent a technician who apparently did not remove all of the old grout. He removed some of it?I could hear him using the grout removal machine, and the bathroom and adjacent bedroom were covered with fine white dust. But I can't believe he removed it all in the short time he spent. Then he slathered on the new grout. In the process he got a lot of grout on the tile surfaces. The new grout lines are three times as wide as the originals. They?re not smooth, and a couple of them have long cracks that would leak if we used the shower. Thankfully we have another bathroom we can use until we can get the problem fixed. He caulked the corners with Phenoseal, doing the worst looking caulking job I?ve ever seen. He said he couldn?t remove the haze of grout from the tiles because it had to dry for a couple of hours. He said I?d have to wipe down the tiles when the grout dried. I told Mr. Wolff that the job hadn?t been done properly. He said the cracks must have been caused by the wall moving. I asked him to come and see for himself. He said ?No, I won?t do that. I?ve seen grout. I know what grout looks like.? He checked with the technician, who told him the job had been done properly. I sent pictures of the work to Mr. Wolff. He returned my check. If I can figure out how to do it, I?ll upload a couple of the pictures so you can see for yourself. Considering our previous experience with Mr. Ugly, I had expected to write a glowing review. I'm really sorry I can't.