No one likes to give a negative review and this is only my second review of less than "B" after using Angies List often for over 10 years with various properties. Blue Ribbon Appliance replaced the faulty burner of the gas stove at my rental house satisfactorily. However he was totally careless in moving the stove and made a number of fairly deep scratches to my black marble floor, effectively ruining my floor. You can clearly see the tracks of scratches emanating from the feet of the stove in the pictures my tenant took. When I texted him the picture and asked what he intended to do about it he said the feet were plastic and could not scratch the floor and that he checked the floor after his work was completed and there were no scratches on the floor. So to believe him, my tenant put those scratches there after he left. She told me he had a pad to rest his knees but no pad to protect the floor. She said she is not strong enough to move the stove and she would definitely not dare mess with anything connected to a gas line. I don't think he intentionally tried to scratch my marble floor but he was very careless and could not own up to his mistake, Those marble tiles are no longer available so I will have to live with the disfigurement or replace the whole kitchen floor. Hiring a contractor is a personal decision but I would never hire a contractor who does not admit his mistake and try to make up for it. Note: I tried to upload a picture of the damaged floor to Angies List on my laptop and also from my app on my cell phone. Apparently they don't allow this anymore, If anyone can post how to upload a picture I would appreciate it.