New York Tristate Area Sewage Ejector Pump Installation

I was very pleased with the work performed - professional, friendly, neat and efficient. However, the price turned out to be completely off the charts. I had never lived in a house with a sewage pump. Our house is approx 5 years old and the pump broke. We could not flush the toilet in the basement or use the sink or bathtub. In addition our water softener drained into the sewage pump - which means a large amount of water is disposed of from the pump into the sewer. Needless to say we were in a panic. I spoke to Margo and was told over the phone that the job would cost $1500; not having any experience with this type of system I agreed. Margo came the next day and completed the job in about 2 hours. The service was excellent, however, I later found that the price was outrageous. I spoke to a friend the next day and told him about the pump breaking and how much it cost. He told me he had the same situation in his home but the entire job cost approx. $800. I went to the internet and searched for the pump which I quickly found at a local supplier and the cost was a shocking $308. I feel that Margo took advantage of the situation. I paid them $1475 for a $300+ pump, a new PVC ball valve, a clamp and about 2 hours of labor. If I make a generous estimate of all parts at $500, labor would cost $1000 for 2 hours or $500 per hour. To me this is completely outrageous!!!

After rescheduling due to adverse weather, they arrived promptly to conduct an estimate. They also had all the parts necessary to effect the repair should I have decided to move on it. After some negotiation of pricing, I decided to go through with repair and they did a nice job.

Plumber from AJ Perri came out to look and correctly identified the culprit being a faulty check valve. Due to the number of issues we have had with the pump, they suggested that the problem would only be truly solved with a larger pump and pit. They opted not to fix the current situation until a quote could be obtained for the larger setup later that day. The call that day never came, but dismissed it as the plumbing supply was likely closed. Waited until noon the next day with still no call. Called AJ Perri to inquire about the status and was informed that the manager, Sal, would give me a call later that day. The call never came. Meanwhile, I was left without adequate plumbing as my entire home utilizes this pump to pump waste to the city sewer. After two days of waiting for a simple callback, I had to go with another plumber to fix the current situation with a new check valve that the original plumber from AJ Perri identified as a possible culprit on day one. The kicker is that the plumber from AJ Perri had a new check valve in hand while at my house and could have resolved the issue (which was warranty work by the way). Not blaming the plumber from AJ Perri at all, he identified the issue and would have fixed it but was guided away this by his management. As for the management's actions, I realize that I probably am pushing the envelope with my current pump and pit size however, it is completely unacceptable to be left effectively stranded without so much as a courtesy call to inform me that it would take longer or that they would not be able to address my situation. I will simply never do business with AJ Perri again after spending thousands (Sewage pumps, new HVAC, etc.). I will also advise everyone that I know to look elsewhere.

Got a call back same day. Showed up same day. Solved same day. Very quick to diagnose and solve issue.

I called Sergio and he told me he would pick up the pump and meet me at the location. Everything was done as he stated and I was very happy with the service for the price.

Called the office on Monday afternoon and asked for a tech to stop by on Tuesday, hopefully, to look at the bathroom in my basement. I felt that the sewage ejector pump wasn't working correctly. Mary gave me a time from 12-2 on Tuesday for a tech to come over and explained that there is a fee for the tech to come over. If I decided to continue with the work thru them then the fee would be waived. Received a call around 11:55 am saying that the tech is finishing up the work at a previous job and should be at the house within an hour. Mike, the tech in this case, arrived promptly at 12:30. He was quickly able to assess the situation and speculated the pump was out because kids must've been throwing random stuff down the toilet bowl. I asked Mike to perform the job and go ahead and replace the pump. After about an hour and half, Mike came upstairs and asked me to look at the job. I was pleasently surprised at the job Mike had done including the cleanup. You couldn't tell that a plumber was in my bathroom for last two hours performing a major job. He even cleaned up the Sewage flies that were dead in the bathroom given the backup in the tank. Mike was extremely professional who definitely cares about his job! I would hire these guys again in a heartbeat!! highly recommended! It's always nice to see contractors/plumbers paying attention to minor details and taking care of their clients like it was their own house. Thank you Mike!!

Service technicians were very responsive and knowledgeable. I’ve used this company a few times and they always deliver.

I contacted Angies List when my sewage pumps stopped working. First Class called me immediately. Eric was so friendly and knowledgable. He told me that he thought it was an electrical problem to get more than one opinion. I did and the first plumber came and left after telling me to call an electrician. I called First Class back, and Eric sent Glen right over. He was so thorough and said that they would check the pumps and the electrical. I was given an estimate for one pump and for two pumps. it turns out that one was working and the other wasn't. Chris spent hours and hours the Friday before Memorial Day weekend trying to figure out why things weren't working. He and Glen were determined to help me. It turns out that my control panel was wired all wrong and it burned out the one pump. The saga continued involving hours and hours of Chris and Glen's time. They never stopped until everything was working. Chris went above and beyond leaving notes on the control panel for the future to ensure anyone that touches the panel or pumps does it correctly. I was panicked that my bill was going to skyrocket. But not with First Class!! They stuck to their word and their original estimate. Eric, Glen, and Chris took such good care or me!! They are honest, hard-working guys, and tradesmen like them are hard to find! I highly recommend them. I wouldn't hesitate to call upon them again!! They were fantastic!!

They came on time and replaced the pump in about one hour. Very satisfied with the experience.

Ismet got to work right away, listened to me and explained thoroughly what needed to be done. I kept him company and watched how diligently he performed the tasks involved. He explained what he was doing and why, and also informed me that my toilet bowl needed to be changed because it uses too much water to flush and the factory holes inside the rim are calcified allowing water to enter the bowl at a rate not satisfactory to have a forceful enough flush.

We needed a sewage ejector replaced in our basement and needed it ASAP due to a party the next day being held in the party room in the basement. They got the job done within 24 hours of our first call. The gentleman who came was professional, knowledgeable and on time. Several weeks after the installation the unit didn't work and they sent out someone immediately who identified the problem (float was being blocked by power cord that became unsecured when the cover was replaced). They explained how to identify/fix problems with the float in the future and didn't leave until they were sure it was working properly. No charge for the 2nd visit. Their price for the replacement was higher than the last time it was replaced a few years ago but I did some research and they put in a top of the line unit. Overall I would say they are worth a bit more because they were knowledgeable, professional and stood behind their work.

I had assumed my sewage ejector pump was broken and had to be replaced as the alarm went off in my basement. When alarm goes off it means the sewage pump isn't working. I was concerned that the sewage water in my home would back up, and needed to get the thing working again. I called Water Services and spoke to Al Nelson, the owner. He quoted me a price to have the pump replaced and recommended a company that would remove the accumulated sewage in the 1000 gallon outdoor tank if they had to access the interior of the tank. Al sent two of his technicians out the next day. They arrived on time and inspected the alarm box, then went to work on the outside sewage tank that container e ejector. It wasn't necessary to have the tank emptied. To my pleasant surprise, they informed me that the ejector pump was in working order and that the problem was with the floats. One float, when activated by the rising sewage water level, starts the ejector pump; the other float sets off an alarm when the ejector is not operating. There was also wiring problems. They fixed the wiring and replaced the defective floats. The whole job was done in about two hours. And the charge was thousands less than if I had to replace the pump and have the sewage pumped out into a truck. They did a great job and I highly recommend them for this type of service.

All went great. Provider removed old pumps, I had two, and PVC piping. Installed pumps with new piping and enlarged sump pump tank water seepage holes.

Dave was easy to reach, he came out exactly when he said he would and he took a very messy job and took care of it with care. He gave us options (to replace the failed pump or both pumps) and helped us make an informed decision on the best solution. I actually price shopped the parts and found that in addition to being fair on his hours, he was very reasonable on the charge for the parts that he was running all over the place to acquire. He worked CLEAN, and timely and he's been our go-to plumber ever since. A+++++

Highly recommend, he came at the same day I submit the information here, very reasonable price and got the job done at the same day. They also clean the place after they complete the job. Definitely will hire him next time. A+++++