The pricing is hourly. One price for the first hour + travel and a slightly lower price for subsequent hours. The price points are stiff ($150 first hour + $20 for travel + $90 for subsequent hours). The overall experience of scheduling and the corresponding follow up was good. While we described the job to the office manager, he suggested that we have other things lined up since we would be paying for 1.5 hours anyway. This led us to believe that this is a relatively short job. When the technician arrived, he pointed out right at the beginning that this is a 3-4 hour job and would cost $300-$400. We were taken aback, but wanted to get the job done and chose to proceed anyway. The technician (Mike) was professional. He needed to step out and purchase some parts, which he handled. He had trouble putting in the microwave-misaligned bolts that he needed to drill again, etc. While he was all set in less than two hours to hook up the microwave, it took him at least an hour longer to align the bolts because they were drilled in the wrong place to start with. In any case, I felt that I ended up paying more than I should have because of the professional mistakes. Then again, I signed up for an hourly deal. Otherwise, I had nothing to complain about. He kept the workplace clean and was very courteous. I helped him hold up the microwave a couple of times while he was aligning the bolts. While he would have handled it single-handedly, it might have taken longer. They seem to have a whole array of services they offer and Mike seemed very experienced.