Not thrilled about my experience. It seems that the installers do not communicate well with the owner, Mike, who does the ordering and invoicing. Confirmed 2x when making the installation appointment with the installer that all pieces were in and available. Was told yes...then told day of that one necessary piece was on back order. Installer blamed owner - had to wait 2 weeks for part. Was also given attitude by owner that "I don't answer my phone". I checked my phone records - didn't receive any calls between the 2 appointments - was given attitude when I pointed that out as well. I was called a "difficult customer" by the owner when I pointed out that the installer was an hour late to his appointment and I didn't receive a call to let me know he was running late and requested a detailed price list for the parts and labor. Lastly - I was quoted a price of $1050 all inclusive, less 10% as an Angie's List member. Some of the original parts I wanted were on back order and was offered a similar design in stock which turns out were approx $25 less per knob. Somehow even after the 10% discount, I was still paying the same price. After the attitude I received that morning, I was not in mood to haggle over $100 - I was afraid the installer would be told to do a half-assed job or just leave the job unfinished so I paid in full. I'm giving the overall grade a C - simply because the work was done well - and I want to be fair. Just because one person is a jerk to work with, doesn't mean everyone at the company is.