When I stopped by the business to explore flooring options, Richie was super nice, showed me the different options, gave me pros and cons of each. When I decided to move forward, he showed up the next day to measure my room, and his estimate was the same as the one he'd given me in the store. The materials arrived in under two weeks and they installed the floor a few days later. Several guys showed up exactly on time and very efficiently pulled up my old disgusting carpet. They were friendly and got right to work. The installation of the floating cork floor took a few hours - they were very efficient and paid a lot of attention to detail - I watched them for a while and was impressed with how careful they were to lay each plank exactly right. They had to make a bunch of cuts around various doorways, corners and the radiators and it was very precise. They cleaned up nicely when they were done. Richie called that evening to make sure everything was ok. It looks wonderful. I'm so glad I used a local, family owned business instead of the hacks at Home Depot. When I need flooring in other rooms, I'll absolutely call them again.