Brooks Custom sold me an engineered concrete countertop, which was defective. It bubbled and blistered within weeks of installation. They came out to fix it multiple times, but the problems persisted. The even templated to replace the countertop if the defects persisted, which they did. They acknowledged that once in a while the concrete mix doesn't cure properly, and this may be the case here. So we asked for a replacement, and they responded that they suddenly no longer carry the product. They weakly offered to provide a lifetime repair warranty, but at the rate the countertop was displaying defects, they would have been to my house every other month for the next 20 years. At that point I had serious doubts that they would make good on such a promise. And I was not interested in the continual worry that my $7000 countertops need to be repaired, and the hassle of arranging a time for them to repair them. This was not a satisfactory outcome. Brooks refused to provide a refund and then blamed the defects on me! The countertop continues to blister and chip, and I now have to replace them at my own cost. In all my years I have never seen a company treat customers with such utter disregard. I would not recommend this company. caveat emptor. Epilogue: In late December 2013 Brooks contacted me about my ratings and asked me to remove them. I responded that I stood by my word and my bad experience. More unprofessionalism on behalf of Brooks ensued via e-mail. After no reviews for Brooks in the 4 years it has been a member of Angie's List, suddenly in January 2014 several glowing reviews of this company simultaneously appeared on Angie's list. Call me a cynic, but after my awful experience with Brooks, I would not put it past him and his deplorable practices to pad his grades by posting these straight A reviews. Disgusting.