We solicited three proposals for the replacement of our worn-out home central air conditioner, choosing contractors based on web research. Carlos and Bob made a great first impression, and their knowledge and experience was evident throughout our conversation. Their positive impression was head-and-shoulders above the others, and we decided that we would hire them before we even saw their quote. The quote was competitive, and a few days later, they arrived on time, with our shiny new Lennox units. Since our original Lennox had lasted 27 years, we thought it reasonable to stay with that brand, as recommended by Carlos and Bob. They took full responsibility for every aspect of the project, not leaving any loose ends for us. For example, we wanted modern, internet-connected thermostats with LCD screens, but we didn’t have enough wires in the wall to accommodate the usual models. Carlos and Bob figured out a way to make it all work; creating our Honeywell account, connecting to our internet and getting everything working together correctly. Outside, the pad for our outdoor unit was in sorry shape. Bob went so far as to carefully select individual rocks from our rock garden to properly elevate the new pad, carefully avoiding the appearance of missing rocks from our garden. It actually looks beautiful. At the end of the day, we had a very clean installation, all the wires to the new circuit boards were neatly bundled, all of the duct joints taped neatly, etc. The air conditioner has functioned perfectly from that first day on, with zero problems. Lisa, the office coordinator, handled all the logistical details perfectly, and was very pleasant to work with. It is rare to find people with such a combination of competence, dedication to detail and pleasantness; so I enthusiastically submit this well-deserved positive review. John Cutter Ridgefield, CT