They arrived very punctually and began working immediately. Unfortunately, when we opened the box, the vanity I purchased from Lowes was broken. The gentlemen were nice enough to take the broken vanity back to the store to replace it. When they arrived there, the store was out of the item, so they went to another Lowes location where the item was available! I thought that was going way above and beyond because I didn't ask them to and they didn't charge for the time they took to get the vanity from the other store. They were also very professional and clean, and took the time to explain the work before doing it.