Mike was great a returning phone calls, and very friendly. We had a bit of back and forth with voicemails, mostly our fault for being unavailable. He gave us a good estimate, a bit lower than other we received and decided to use Mike for the work. He said he would call in a few days to arrange the install date. He called us Tuesday night to say he had time the next morning to do the work. He was a bit late arriving for the appointment, but called to say he was having trouble finding the fixtures from his suppliers. His co-worker came to start the prep work, and when Mike came with the fixtures, they were ready to go. The work was done quickly and professionally. We are happy with the results and would recommend Mike to friends, and will call him again when necessary.