This fall when I went to start my furnace it wouldn't start. I called Lou Fasano on Sept. 29, who sent out a repair person right away. The furnace was old and needed replacing anyway due to rust damage which had been noticed 2 years earlier. John diagnosed a bad circuit board and suggested not putting more money in the old furnace but getting a replacement. On Sept. 30 I asked Lou for an estimate for a new replacement furnace. Lou got back to me on phone that evening with estimates for a Trane and Run True (Rheem sub brand). He said he would email the estimates. Unfortunately he had an old email address for me and I did not get the estimates. Also, due to hurricane IDA which had ruined a lot of furnaces around Manville, he said it was hard to get some repair parts and new furnaces. On Monday Oct 4, he said he could install the new furnace on the 7th. Angelo and Tony arrived at 10:00 on the 7th and installed a Trane furnace, 95% efficient , 100.000 BTU unit the same as the old furnace. It was slightly smaller than the old furnace so they had to do some sheet metal work. They finished at 3:00 leaving the basement clean. They did a neat job and did not play disturbing music as some other installers have. They installed a new feature where the furnace would turn off if the condensation pump would overflow, as a safety feature. The next day I noticed that sometimes the furnace was on and the thermostat worked and then it would go off and the thermostat would not work. Then a short time later it would come on again. Also the condensation pump seemed to be on all the time. I called Lou at 8am the next morning and he sent Angelo out immediately to identify the problem. Turns out there was a crimp in the plastic section of the condensation pump output line causing the flow to be very slow. Thus the pump would start to overflow and the new feature turned off the furnace until the pump lowered the water. Angelo replaced the crimped line at no cost and the furnace has worked perfectly ever since.