They were fantastic. They listen & were careful w/ my elderly disabled father's apt., and when there were problems, they coped without complaining. They had to deal with a completely different installation, a shock to us because it was the same bldg. Different wall materials, layout, etc. They helped us find solutions even apologized when they could not find a way in one room but had several suggestions for needed materials. They will get the job when I am ready to fix that room.