In March of 2013 the pump on my pool was leaking. I called Pleasure Pools in Mandeville, LA and explained my situation. A technician (Joe) called me and scheduled an appointment. When Joe came out to a**** the problem he told me that the pump needed to be replaced. On April 8th Joe called and scheduled the job for the next day between 10:00 a.m. and12 noon. He asked that I leave the gate open incase I would not be home when he came. I did this. However, Joe arrived at 8:30 a.m. I was asleep, but I got up and went into the yard just as Joe was finishing the job. We chatted a little bit about pool stuff when I asked if the new pump was a 1.5 horse power. He said, "no, it's a 3/4 horse power (hp)." I then asked the obvious question, Why wasn't it a 1.5 hp? Joe then explained that it was a 3/4 hp pump because a 1.5 hp was too large for my size pool. He went on further to say that I would save money using a smaller pump and letting it run for a longer period. Since I am retired, that sounded good. Before Joe left, as a courtesy, he put lots of shock in the pool and told me to let the pump run for 24 hours. The pool was green because I had not let it run for a while. After a couple of days, I took a water sample to be analyzed at Clearwater Pools. I was told what I needed to do to balance the chemicals and to clear the cloudy water. This went on for another two weeks; the pool water either remained cloudy or stained with algae. Wondering why this was happening, I asked myself what was different? I have been taking care of my pool for 17 years and I have never be unable to clear it of algae or cloudiness. Then, it occurred to me that it is the first time that I had a 3/4 hp pump. So I called three reputable pool service companies and asked the same question: "What size pump would I need if I had a 14,000 gal. pool?" In each case I was told a 1 to 1.5 hp pump. Through the BBB website I decided to go on line and contact Pleasure Pools. The next day I received an email from Charles Elfert (owner of Pleasure Pools) offering to replace the new smaller pump with a newer larger pump for an additional $200.00. (No additional cost for labor) He also sent a copy of a 30 year old news article to justify having put in a smaller pump. I feel certain that if this offer would have been made in the beginning that I would NOT have done business with Pleasure Pools. The reason being, I had replaced that 1.5 hp pump twice before for much less. In another email from me, I once again explained my position, but Mr. Elfert offered nothing further. I am truly disappointed in how this matter was handled by Pleasure Pools. I believe that I should have been offered the option of buying a smaller pump BEFORE one was installed. I don't think that I should have to pay for a larger pump (Material or labor). I submitted all of the above information through the BBB because I got Pleasure Pools name from their list of 'good' businesses. What I didn't know is that they don't really investigate but just shuffle emails back and forth and then say it's one person's word against another. I ask you to please review all information (to the best of your ability) before rendering a decision. I think anyone thinking about doing business with Pleasure Pools should know how they resolve customer problems. Offering a customer to spent $200.00 more money is one of them.