Company failed to preform the work AFTER they tried to charge me an additional $200 to remove the toilet so that they could get to the wall. There is a "Sanitary T" under the sinks in the wall. The pipe leaving the T to the Drain, Waste, Vent had rusted through where the threads go into the fitting which caused water to leak on my bathroom floor and drain into my downstairs cabinet, microwave, and range. I contacted my home warranty company and they assigned the job to Ray Stovall Plumbing. The company was quick to contact me and schedule an appointment for two days later. Upon investigating the leak, the service member stated that he needed to remove a section of the wall behind the toilet but that the removal of the toilet was not covered by the warranty and said he could do it for $200. I told him I would take care of the removal. He said once it was removed to call the warranty company so that they could come back out to fix the leak. I removed the toilet that same day, 10 minutes or so to do it, and call the company. The warranty company then called the plumbing company AND sent an email with a copy to me. Five days later I call the warranty company to say they have not called me to come back out. The company apologized for the problem and would take care of it. The company called me the next day and made an appointment for four days later. A different service member come out and looked under the sink and could not see it leaking. It now being about 10 days later and not using the sink, rust had developed. But wait, he can not "touch" the pipe unless he sees it leaking. (the leak had already been established from the first employee). He tried to convince me that the water was probably from the shower/tub running down the wall in the other bathroom. I told him no it is not, I know what a leak is. At that point he grabbed him tool bag, said there was nothing else he could do and promptly left. Side note: I spent 20 years in the U.S. Navy Seabees doing utility work. I know plumbing, I worked it, taught it, and now do quality inspections of it including expert testimony in cases. After he left, I once again called the home warranty company, explained what had happened and suggested that they get the plumbing company to send out the first employee who verified the leak. The plumbing company called and scheduled a third appointment for seven days later. When he came out, he now says the pipe is not leaking (duh) and said there was nothing he could do. My Opinion: The company was attempting to improperly make additional monies from a customer. Because of the current work I do as an inspector, cost is something checked. The MEANS book is the official manual for figuring time to preform a particular job. The removal and replacement of a toilet to change the wax ring (which is what this really was) is listed to take .5 (half) hours. Using the Dept of Labor official cost for a plumber in the NOLA area, adding in G&A and profit, it should have cost about $34.00 to remove and replace the toilet. I feel that because they could not make $200.00 additional, and rust had closed up the leak for the moment, they blew it off. Their mistake was trying to milk money out of someone who is an familiar with this trade. So now, having been without an upstairs toilet or sink for three weeks, I have put it back together to await it to leak again. This time I will contact my insurance company who will pay me for all the damage and repair work and they will bill the warranty company (as it was their subcontractor) for reimbursement for an incomplete covered job who will in turn bill the subcontractor. All in all, it will probably cost extremely more in the end. I will not allow Ray Stovall Plumbing LLC on my property again.