I called John Heald's office and scheduled an appointment for 3:00 PM the same afternoon. However, he was delayed by traffic due to heavy thunderestors and did not arrrive until 5:00 PM. Both he and his office manager called me during that 2-hour period to assure me he was enroute. Upon arrival he quickly repaired the french doors by adjusting the hinges and the hole for the locking device. Although not on his order sheet, he happily agreed to take care of the refrigerator and window lock. When finished, I asked him what I owed him. He said "nothing." He added that since he had made me wait for two hours, he wold not charge me for the one hour it took him to make the repairs, which were all attended to. An extraordinary response and very much appreciated. I recommend him without reservation for all sorts of house repairs.