Richie and his employees showed up when they said they would, they worked professionally, and they were actually a kick to have around. You can tell that they work well, and they work well together. I got at least 4 plumbing bids before going with Richie. He isn't the cheapest. I think his was the second highest bid, but he has been in the plumbing business for years, and his father before him. My parents used to call his dad before he retired. I was willing to pay a little more for peace of mind. During construction, I was hit by copper thieves who broke off some pipes at the slab. Richie handled the work of re-installing the pipes, and he was reasonable with the labor charge. Once the house was finished, it was discovered that there was a blockage of some sort in a hot water line under the slab. It is suspected that other workers may have crimped a line with a shovel (not the plumber's fault!). When he discovered it, Richie suggested running an alternate hot water line to that part of the house. They did it without charging me extra. After months of being in the house, a house guest was the first to use one of the showers. We found the water flow was becoming low. Richie sent someone out that day to take apart the fixture and flush some debris from the line that was causing the low flow. I assume the concrete pebbles in the line came from the copper theft and reinstallation work at the slab.