Matching on Angi
Roof Snow Removal
During Hurricane Isaac I had damage and leaks on my home's old asphalt roof. After inspecting the damage and discussing with the insurance adjuster, it was obvious that the entire roof needed to be replaced. The thought of having to go through the hassles of locating, qualifying, and ultimately hiring a roofing contractor was something that I dreaded. As most can imagine, in the aftermath of Hurricanes Katrina/Rita there is no shortage of roofing contractors in SE Louisiana. But that over-abundance of available folks calling themselves "roofers" didn't make the task easier. I'd heard plenty of horror stories about the bad experiences of others. However, I am pleased to share that my experience with Magnolia Roofing and Exteriors was very professional and successful! My specific observations about this company and it's services are as follows - - This firm is very well reviewed on Angie's List. I was also able to obtain a number of personal recommendations and referrals from other individuals and banks in the community. These comments certainly helped me to decide to have them bid on this project. - The owner replied to all of my initial telephone questions in a very straight-forward and professional manner. - Once we set up a time for a site inspection to develop the bid, the owner arrived promptly. The initial site inspection included having me walk the property to point out my specific concerns as well as ask any questions. The detailed inspection was quite thorough and involved investigating all of my concerns and identifying some unique features of my particular roof. - The quote was provided immediately after the end of the inspection - in writing. The owner fully explained the specifics of the quote, including unique features, materials options, estimated time-frame, and pricing. In order to assess work quality and color options, the owner also provided my with locations of previous roofs that the firm had completed. - After reviewing bids from numerous other contractors, I selected Magnolia Roofing and Exteriors. Once again, the owner was very prompt in returning my call and arrived promptly to finalize the contract - in writing. Copies of all applicable insurance policies were provided prior to beginning of the project - this is something that the owner brought up without my having to ask for copies. - Initial scheduling of the project was done with consideration to my personal schedule. And when a change needed to be made due to weather conditions, the owner communicated with me well in advance to re-schedule. I was kept informed throughout the entire project. - The work itself started right on time. The entire crew were courteous and professional during the entire time they were at my home. Daily work site clean up was very thorough. Again, the owner was on-site at various times throughout the project to provide me with work status, discuss issues identified, and to answer my questions. The project was completed in the original estimated time-frame. - Overall, Magnolia Roofing and Exteriors, the owner, and the entire crew earned the ratings that I've noted - straight A's! From start to finish this was a wholly professional and pleasant experience. The pricing was fair and reasonable for the amount of work and quality of materials I chose - certainly well within the range of other quotes that I obtained for this project. The project was completed for the original quoted bid...no hidden surprises. The initial deposit amount (1/3 of quote) is very reasonable - lower than deposit amounts required by some other contractors. This firm has a variety of payment options available and the owner immediately provided written receipts for all payments and an overall invoice at the completion of the project. I will certainly recommend this firm to anyone with similar project needs; and other home owners in our area should include this firm when obtaining competitive bids for their roofing needs.