Overall I was extremely impressed with Acadian Windows and Siding. We got a complete exterior renovation to our two story home. From the start Neil came to our home on time and listened to our concerns about our old windows and explained the pros of the Vista windows Acadian installs. Although it was a long presentation at start, it was all very interesting and Neil kept it engaging. I never once felt pressured to agree to a contract during that first meeting which I appreciated. Neil came back twice before we signed with Acadian to explain things my husband and I were concerned with. He even played with our 2 year old by showing him a coin trick. When it came time for the job to be done, there was excellent communication between the office and us as to the timeline of installation. The windows were first and what a difference! I didn't think it would make that much of an aesthetic difference as it did, but wow! The windows look very clean and a whole lot better than what was there. And the best part, I don't feel drafts! The windows took 2 days to install due to the 2 stories. The siding was the next week and the guys showed up at 7:30 and didn't leave until sundown that evening. A project that should have taken a few days was done in 2 due to the workers dedication. The only hiccup in the whole process was the gutter installation. The contractor who was supposed to come install them failed to show up twice. Granted he called, but it was still frustrating. The office, however, was great in handling it saying that he would not be installing gutters for them because they do not want contractors who make excuses. The door was the last thing to be installed and I like the fact that I don't feel a huge draft coming from the door, however, I guess I was just used to my old door. The new one has a dark threshold when the door frame is white. The tile by the door may have been cut too short so it was filled in with milky white caulk. It's just something I'll have to get used to, but I am glad that I'm not pouring out air conditioning dollars through a drafty door. Overall I'm very happy with the work that Acadian Windows did on my home. Their sales team made me feel as though I was a very important customer and my stratification was their #1 priority.