It could not have gone better, when the owner (Brad) showed up I was a little hesitant because he looked so young but as soon as he started talking, I knew he knew what he was talking about. He's very genuine and real. He doesnt act like a company man. He told me he would be out the next morning between 8 and 9. The technicians were on the job between 8 and 9. Love that. The technicians were very professional. I dont think they even took a break. I expected that like most contractors, brad would dump them off and not show back up till check time but brad was on site at least 4 times to check on things. Love that. And last but not least, I casually mentioned to brad that I would love a new thermostat, not really thinking he would remember but he did and its a beauty, I can read it without a magnifying glass. They were finished in less than 8 hrs. Im so cool and comfortable right now Id recommend them to my own mother.