The work went pretty smoothly, the pace was a little slow. The materials were not delivered or brought in the morning all days, but sometimes would be brought to the work site after the crew was already here. This seemed to be loss time to me, but I wasn't paying by the hour, but by the job, so I wasn't really worried about it. I am retired so I could pretty much be here all the time to answer any question the builders had. There were a few questions, such as where do I want the ramp to end, and what color stain to use and the like, all minor personal preference type of questions. The dirt that was dug for the ramp clearances was spread or hauled away, so that that was never a problem. The work went smoothly, working around some rainy days. The only issue I had was that one of the workers was not as attentive as he should have been and some wood went up with the "bad" side facing out. In other words, wood that had blemishes on one side went up with the blemish facing out where you can see it instead of facing in where it was not seen. To their credit, after pointing these out, the wood was either changed or taken out and turned around. Absolutely no argument or problem to get this done, but it did extend the time to complete the job. There was a problem with a top rail that "curled" after sitting a full day in the hot sun, after calling Doug, the problem was fixed the next morning, no questions or hassle. The city inspector came by to do the final inspection and said it was a good job and easily passed it. Conclusion: Some issues with time management (I thought), some issues with not paying attention, (never was "bad" wood used, just wrong face exposed). I have received good reviews from family and friends, especially after I dressed up the outside of the ramp with stepping stones with plants and solar lighthouses on them. After the entire experience, I would definitely not hesitate to use this company again for projects in the future. I was very happy with the outcome of the ramp. The ramp was built with 4 foot clearance for the turnaround to the front door and my handicapped relative moved his wheelchair easily up to and through the front door, and he was happy as well. The finished job came out "better" than I imagined after looking at other ramps in the neighborhood. Overall I thought an excellent job was done.