Last year we had contracted with Terminix for regular pest control services, and the Terminix agent led us to believe that our house was swarming with termites. On the recommendation of a friend, we called Mack. The technician spent more than twice as much time as the Terminix agent had spent. He also spent nearly thirty minutes with my husband, explaining the inner-workings of termite treatment, termite habits etc. The Mack agent even showed my husband exactly where the termites were (a small part of our deck, not all over the house, as the Terminix agent had told us). They treated the whole house as a preventative measure for several hundred less than what Terminix has quoted us. We have since switched to Mack for our regular pest control too. We have had absolutely no bugs in or around our home, and I actually love dealing with Mack. They are reliable, friendly, and extremely knowledgeable.