This is the second time we have used Mid-South Exteriors (two different houses) for replacement windows. We were so impressed with the quality, service and cost the first time, we decided to use them again. For the scope of work, we were very pleased with the price and Mid-South treats it and quot;return customersand quot; well. The Salesperson spent time discussing the options and also walk us through the TVA Energy Audit process to apply for a rebate for the window installation. It is nice to deal with a family owned business that values their customers. We had to wait a little longer than anticipated for the windows to be manufactured, but timing worked out well as we were remodeling other parts of our newly purchased home and Mid-South worked around our schedule once the windows became available.. Windows installation went very well, but we ran into problems with the installation of the interior French Doors. We did not notice until after we had the doors primed and painted, that they did not close properly and seemed to be and quot;out of squareand quot;. When we had the installer come back to make an adjustment, he used what seemed to be a and quot;quick and dirtyand quot; method to make the adjustment and ended up cracking the door casing,. leaving the door more out-of-adjustment than before . After conversation with the Sales and Office staff, the Installer came out again and made the proper adjustment to the door to our satisfaction. During the entire process, we were confident from our experience with Brenda Fielder and her team, that we would be able to satisfactorily resolve the installation issue with the French Doors, which we did. We are very pleased with the ultimate outcome and would highly recommend them as a company. The quality of the products they provide are excellent and their commitment to customer satisfaction is wonderful.