I was very impressed with Justin and this company's trying to accommodate my emergency situation with a clogged toilet. While he was here, we discussed my kitchen faucet, and for sanitary purposes, I decided to purchase a touchless one. Justin installed this a few days ago, and it is wonderful! He did an excellent job, and made sure things were functioning properly, and cleaned up the area before he left. We also discussed the horrible quality of our city water (living within 500 yds. of the water treatment plant), and I scheduled Eric to come out and test my water. I thought I would throw up when I saw the sludge that was suspended in my tap water, as well as filtered water from my refrigerator. I knew the levels of some questionable particulates were too high in our water, and decided to purchase a whole house filtration system. Justin installed it today, and replaced a valve he thought was not installed properly (by previous company), at no charge. I am hoping this system will be the answer to lime build-up, scale, and just the horrible taste and quality of our water. Eric will make a return visit in approx. 10 days to see how the system is working, and go over questions I might have after using it for that time period. I am extremely pleased, and feel like I now have a reputable company I can call on for all my plumbing issues. I have used other plumbers in the 4.5 yrs. living here, and none compare to Ben Franklin !