Nashville Water Treatment System Repair

The gentleman came out. He was very nice and if we were gonna have the work done we were going to go with him

Very prompt, professional, and we're happy with the system itself thus far. We've noticed changes in our hair and skin already. It is also convenient to drink water from our home rather than having to go out and buy.

I have used them for a long time now. Infact I used them when I built the house, ten years ago. So, I haven?t compared their prices with the other companies. They are very comfortable people to get along with. The problem with the water softner took a while to be figured out. However, they were very diligent in working on it. The water softner was under warranty. As they came out to do the service, they charged me the yearly maintenance charge of $100. Since my water was not getting soft, they had to come out 3-4 times to look at it. They have 30-45 days of guarantee on their work. I am not disappointed with the quality of their work. The only disappointment I have with them is with their responsiveness. They do return my phone calls. The only problem is, I think, they don?t have enough service people for the area that they serve. So, they take a long time to come out in between calls. In case the work isn?t completed or if there is more work to be done, they don?t come out the very next day. Instead they come out the next week. I guess this is because they are short on people. I can schedule easily though. I would understand their delay if I was a new customer. However, if I am in the midst of a problem, I?d expect faster resolution of the same. I?d still continue to use them in the future.

I replaced an older (Rain Soft) water treatment system that had been installed by a company that proved to be unresponsive and inept regarding maintenance. I started looking for people I could have confidence in. I chose Ecowater Systems and the people who came out were great! They were knowledgeable and "soft sell" - the consultant told me I really didn't need a new water softener right away because it could still function if the salt bridge could be broken up. He also did not push the largest system because I'm the only person living here right now. I was thinking resale, however, and that a larger system would better accommodate a family. On the day of installation, the worker had forgotten something. I called the company and the consultant came out with the needed item and stayed and assisted with the entire installation (which included changing out pipes in the crawl space). While in the crawl space, they alerted me to a separate problem, which I'm now taking care of.

I was very impressed with Justin and this company's trying to accommodate my emergency situation with a clogged toilet. While he was here, we discussed my kitchen faucet, and for sanitary purposes, I decided to purchase a touchless one. Justin installed this a few days ago, and it is wonderful! He did an excellent job, and made sure things were functioning properly, and cleaned up the area before he left. We also discussed the horrible quality of our city water (living within 500 yds. of the water treatment plant), and I scheduled Eric to come out and test my water. I thought I would throw up when I saw the sludge that was suspended in my tap water, as well as filtered water from my refrigerator. I knew the levels of some questionable particulates were too high in our water, and decided to purchase a whole house filtration system. Justin installed it today, and replaced a valve he thought was not installed properly (by previous company), at no charge. I am hoping this system will be the answer to lime build-up, scale, and just the horrible taste and quality of our water. Eric will make a return visit in approx. 10 days to see how the system is working, and go over questions I might have after using it for that time period. I am extremely pleased, and feel like I now have a reputable company I can call on for all my plumbing issues. I have used other plumbers in the 4.5 yrs. living here, and none compare to Ben Franklin !