Nashville Pool Liner Replacement

It was NOT a good experience. The new liner had a hole in it from the beginning and leaked off and on for almost a year. The company sent someone out several times (never when they said they would be there) and submitted a bill for each visit, but never corrected the problem. Over the year, the liner began to "shift" and "float" resulting in many wrinkles. They told us it was the result of "flooding" and there was nothing that could be done about it. (Even though the flood water did not come up to our backyard, and our neighbors also have liner pools with no problem from the flooding.) We finally had a reputable pool company from Gallatin take a look and within a week it was repaired. The only problem was the "original" hole which allowed water to get under the liner. The end result was a year of frustration with a dysfunctional pool and considerable extra expense.

Showed up when they said. Wasted no time with preparation, pool bottom repairs and installation. Two person crew, but highly efficient. Would use again. Do recommend.

john told me he was a general contractor. the work was NEVER DONE. every week I received an email stating that they couldn't do the work.

Don Doolin measured the liner incorrectly twice - resulting in a long wait and frustration. The final liner contains numerous highly visible wrinkles (bottom & sides) and 2 corners where the liner is not attached at all. Doolin won't respond to phone calls.

The entire service on our private pool was extremely smooth and professional. We had the liner replaced, water converted from chlorine to salt-water and diving board removed. The company worked well with our projected deadlines and communicated updates and modifications to us on a regular basis. We never imagined that re-doing a pool could be so seamless. The owner met with us for a consultation prior to beginning work and clearly outlined the details of the job (timeline, etc) as well as our financial responsibility (initial deposit, optional on-going service agreement, different tiers of service and any additional equipment/materials needed.) The work provided by Certified Pools, LLC exceeded our expectations.

The owner is honest and hard working. This pool servicing company can be trusted!

Dennis, the owner of Boyd Lighting and Pools, took the time (after business hours) to speak with me in depth about his services. We had just purchased a home with a pool and did not have the first clue on how to maintain it. I was impressed with the time he took in explaining "pools" to me. Both Dennis and Charlie (one of the technicians) are professional and I am pleased with the companies services. The come on their scheduled days, email you that they have services, and provide you with any details of necessary repairs that may be needed. Brenda, the office manager, replies quickly to questions and concerns via email. Dennis isn't just building a great business, but he is building great relationships with his clients. He goes above and beyond to ensure that the clients are satisfied with the service that is being provided.

I have used JP Pools for several years. They open and close my pool yearly. They also do weekly cleaning and all maintenance. Absolutely the best and most trustworthy Pool Service around.

They are excellent. I am very pleased with them. The service is of very good value. They keep an eye on things and make sure my pool works. I don’t live there all the time and so I count on them not just to provide service but to also let me know if something needs to be done and they are very good about that. So, if the water level is low or something like that, they are very good about providing all extra service in that area. I don’t have much comparison and it is the first pool I have ever had but it seems like a reasonable price to me.

The pool's physical cleaning was conducted properly. When we noticed normal water evaporation during the summer months, Mr. Reep claimed we had a leak and recommended the hiring of divers to investigate. In February Mr. Reep said that our Diatomaceous Earth pool filter was not operating. He removed the internal portion of the pool filtration system without permission and subsequently claimed he worked 5 hours on the filter grids. He phoned to tell us that two of the grids had to be replaced at a cost of $700+, but he recommended replacing all eight filter grids for well over $900. When I called a national supplier of pool filters I surprised to learn that all 8 of the filter grids cost approximately $132. I ordered the filter grids and a neighbor and myself replaced the grids in approximately 30 minutes. I had previously asked Mr. Reep to return the filter unit to me. He did so, but demanded $450.for the five hours he worked on the system. I paid him for his "work." Mr. Reep was asked whether he had administered DE powder to the pool's skimmer system to coat the grids...and he said it wasn't needed. I found out later that without the DE powder the grids will become clogged and would soon have to be replaced. Mr. Reep is the second pool service we have had during the past three years. Now, as members of Angie's List, perhaps we'll find a company that can handle the pool servicing in a professional manner.