I’ve hired Michael’s Plumbing for a few jobs and I’ve been satisfied, but based on my most recent experience, I will not patron them in the future! On 6/5/2020, I had an appointment to replace a shower valve. The guys that came out cut a hole in my wall and afterwards determined they couldn’t access what they needed to from that opening. I was told they’d only be able to finish repairs by going through my attached neighbor’s unit. After lots of effort to coordinate a time that worked for my neighbor, Michael’s came back out to finish the job on 7/7/2020. The plumber that came out this time took a further look and determined he could complete the job without entering my neighbor’s unit, but would have to cut around the shower. When he finished the job, I asked if someone would be in contact to fix both holes in my walls. He said he’d have another guy on the team reach out, but I never heard back! I hired a handyman on 7/26 to fix the holes in my walls. I called Michael’s on 8/11 to ask about reimbursement for the wall repairs and was told to send an email and that someone would get back to me. I followed up again a couple times, but still no resolve. I followed up again on 8/24 and was told to send another email. Another week has no passed and I’ve still got no response! This is the most unprofessional experience I’ve had with a company in a while. To erroneously cut into a wall, get a neighbor involved, find out the neighbor never needed to be involved, and then not fix the holes that were created is unacceptable and extremely disappointing. I don’t feel valued as a customer and Michael’s doesn’t seem concerned with retaining good customers! Michael’s, do better!