All in all I will use them again. The process was a little bumpy at first -- i have never hired a carpentry company and was solely reliant on what i found here at AL. Basically it's 50 percent to start, and 50 percent upon completion. Lamar came out to figure the estimate which i got next day or so. I reviewed, accepted, returned a signed estimate, and it was a few weeks before I could get on the schedule. I asked front-desk Andrea about signing a contract and was told that for 'small' jobs they typically do not document a contract. I really suggest they come up with more comprehensive general terms of service agreement that they offer everyone, or that they print on their estimates, to cover both parties. Renovation was about 4 weeks to completion. After demo then I was not on the schedule for week, and we had Thanksgiving holidays, so work slowed for a week. During this time the rotted floor was fixed and the new framing was put up to house the tub. Meanwhile I asked for (and Casey put in) more 2x8s running perpendicularly to the floor joists to support the bigger tub. Plumbing was modified to fit the new tub. After thanksgiving, and particularly after December 1st, things started really clicking -- floor down, tub fixtures done, toilet and vanity reset (my originals, not new purchases), drywall done, and painting done in a matter of 3-4 days. Last thing was the ceramic tile, which took an afternoon. Casey's response time via text or call is excellent. The team members each stay his own lane. They clean up after themselves--daily. I bought the guys pizza and that day's crew was SO diligent about cleaning up their trash that there was no proof pizza had ever been delivered! It does take a while--longer than my naive self would have expected. Crew members were driving from Gallatin to Ashland City and understandably work at my house usually didnt start til 9 am. Your experience might be different if you're closer to Gallatin. Crew members also have same-day assignments in other towns too, so they have long days. As to access, we used a realtor's box so the construction members could let themselves in my house.