Nashville Water Softener Installation

Everything went absolutely perfect and I couldn't ask for any nicer people that represent this company! I would recommend this company for all your water needs! Give them a try, you will not be disappointed!

They were a bit pricey, but they were very reliable and professional. Furthermore, they did a good job with the installation.

My wife and I purchased a water softener and reverse osmosis system from Advanced Aqua Solutions. Three and a half years later, one of the lines we paid to have professionally installed by AAS cracked, causing $4,000 worth of water damage in our kitchen. So far, Martin (co-owner) has not been willing to help in any way. He said that although they professionally installed the line themselves, that they are not liable for any damages caused by their products failing. He then tried to blame the manufacturer of the plumbing line, but could not tell me who that manufacturer is. He said "I could have purchased that at Lowe's for all I know." So, in the end, I paid roughly $5,000 to have a water softener and reverse osmosis system professionally installed by employees of Advanced Aqua Solutions, but today the owner is saying he does not believe he is liable in any way, shape, form, or fashion for the failure of the lines they installed and has said he is not willing to help cover my homeowner's deductible. I have since filed a claim with Liberty Mutual, their insurance company because Martin refused to do it himself. I am currently dealing with insurance adjusters to take care of the claim. At the end of the day, my experience with this company has been terrible. They do not stand by their work and will not help in any way WHEN their products fail, causing THOUSANDS of dollars in damages. Overall, the system cost roughly $5,000 and now with the repairs in my kitchen, it has truly cost around $9,000. NOT WORTH IT. I would never recommend anyone do business with this company.

It went OK. They had a guy that came out and hooked it up wrong, but they had someone else come back out and fix it. They arrived on time to do the work.

I have had a very good experience with Rain Soft. They always get things taken care of right away. Come out for any problems within a fair amount of time. I would refer them to friends and family. I liked how friendly the reps were.

My wife and I purchased a water softener and reverse osmosis system from Advanced Aqua Solutions. Three and a half years later, one of the lines we paid to have professionally installed by AAS cracked, causing $4,000 worth of water damage in our kitchen. So far, Martin (co-owner) has not been willing to help in any way. He said that although they professionally installed the line themselves, that they are not liable for any damages caused by their products failing. He then tried to blame the manufacturer of the plumbing line, but could not tell me who that manufacturer is. He said "I could have purchased that at Lowe's for all I know." So, in the end, I paid roughly $5,000 to have a water softener and reverse osmosis system professionally installed by employees of Advanced Aqua Solutions, but today the owner is saying he does not believe he is liable in any way, shape, form, or fashion for the failure of the lines they installed and has said he is not willing to help cover my homeowner's deductible. I have since filed a claim with Liberty Mutual, their insurance company because Martin refused to do it himself. I am currently dealing with insurance adjusters to take care of the claim. At the end of the day, my experience with this company has been terrible. They do not stand by their work and will not help in any way WHEN their products fail, causing THOUSANDS of dollars in damages. Overall, the system cost roughly $5,000 and now with the repairs in my kitchen, it has truly cost around $9,000. NOT WORTH IT. I would never recommend anyone do business with this company.

Technician came and briefly looked at the system and said it was working fine. He flushed the toilet in the basement a few times and ran the water in the shower for a couple of minutes. He then plugged it back in and the noise stopped and the water stopped running. Total time in the house was less than 15 minutes. He said the issue was that the filter needed replacing. He then charged me more than the $49 that was agreed upon when I first called. His report actually stated that he stayed for 2 hours and he "gave me a discount". I called the company and the receptionist was shocked I got charged more. The issue occurred again about 5 days later and they sent another technician. This time, he explained that the issue wasn't the water softener but actually a valve in one of the pipes for the bathroom was sticking and the should be an easy fix by running the water for a few minutes. He was actually very competent and I appreciated that. All their employees should be like this guy! Ultimately, it took more than 3 weeks, repeated calls, and threats of reporting to BBB to get reimbursed for paying more money than what was agreed upon because managers didn't want to admit fault for poor service. If communication was improved and technicians actually billed for what they did, I'd give a better review.

I replaced an older (Rain Soft) water treatment system that had been installed by a company that proved to be unresponsive and inept regarding maintenance. I started looking for people I could have confidence in. I chose Ecowater Systems and the people who came out were great! They were knowledgeable and "soft sell" - the consultant told me I really didn't need a new water softener right away because it could still function if the salt bridge could be broken up. He also did not push the largest system because I'm the only person living here right now. I was thinking resale, however, and that a larger system would better accommodate a family. On the day of installation, the worker had forgotten something. I called the company and the consultant came out with the needed item and stayed and assisted with the entire installation (which included changing out pipes in the crawl space). While in the crawl space, they alerted me to a separate problem, which I'm now taking care of.

At the time of install the system was incorrectly installed ( to close to the walls to allow for use of emergency shut valves) and backed in a dark corner if the garage. At the time of the sale, the salesman went on about how great a system this ways and how it had such an incredible warranty. The system does provide great drinking water and the company does good normal maintenance. The problem we encountered was when the company needed to step up and stand behind their product and sales speech. On July 25th of this year (2013) we came home to discover our system was leaking and had been for sometime. There was mold and mildew on the garage and stairway walls. I contact Environmental Water Service as to our concerns, the lady whom called us back notified Gregg then try to instruct me on how to use the emergency shut off valves, but since the unit/system was originally installed incorrectly I could not utilize the key to insert into the tank to shut off the system. Gregg then agreed to send someone out the next afternoon. When the serviceman got there and looked at the system, he informed me that my system needed to be moved about two or three feet down to which I agreed. He then showed me why he felt the tank had been leaking, the treads on the head of the tank were all busted up. The gentlemen then replaced that tank with a new one. That was Saturday afternoon, at this time I discuss with Gregg the plans he had for the damages this leaky tank had made, he assured me he would make every right he told me he would make me and quot;wholeand quot; again not to worry. Well when we call home from dinner Saturday night the newly installed tank was leaking. We called the office of EWS and they had someone come out the next afternoon to fix it, this gentleman informed me the previous installer didn't do his job correctly and too much water pressure had built up in they system. On Monday I called Gregg with est. he had asked me to get to see about repairing my home. I told him it was going to roughly be about 2,600-2,700 to get it done. He then asked me since this was a friend of mine did I think he would willing to give me a discount, I said he might what type of discount are you thinking of? He said about 1,500-1,600 and I said no. That's about 50% off, would you give him a system for 50%? He stated no and said he didn't mean to come across insulting. The next communication I get from Gregg is via email and how this was an warranty issue and he was turning the problem and issue over to his supplier and I should go ahead and make a homeowners claim to fix the problem because this could take the supplier up to 60 days to rectify. I had discuss with Gregg on many occasions how I didn't want to make a homeowners claim against my insurance for something he and his company put in my home. I thought he should use his general liability and then turn it over to his supplier. If he was bonded and insured and his company installed this system into my home why was he not standing behind it??? The case was then turn over to a company called Aquion, and a claims manger named Donna Wells. Well no inform me or anyone at EWS that Mrs. Wells was out of work due to family issues and my case was held up for several days. After not being able to reach he I did reach Mr. Scott Harmon who informed me she would get back with when she returned to work. I did finally speak with Mrs.Wells and during that conversation she was very RUDE and unwilling to listen to my story or problems. So I called Mr. Harmon back to state my concerns about her handling my case, he stated he was aware of lack of people skills but she was very skilled her job. I said I would try to work with her. Aquion then handed my case over to their supplier Pentair for warrany due to a cracked/leaky tank. I am now working with company number three!!! No one wants to take ownership or responsibility, nor has EWS ever checked to see how my case was going or if there was anything they could do or help me with. Now Pentair gave my case to man named Terry Vekere. Terry mail me so paper work to fill out and send back to, so I did and mailed it back to him certified so I would know he had received it. After waiting three weeks I finally got a hold of Terry, I told him I hadn't receive conformation that he had received my paper work. He informed me he worked from home and had been to the office to check his mail in weeks! And that he had taken off for an well errand vacation that he was entitled too. I then asked he if I was not entitled to someone taking care of my case and home, I am sure I had errand it. He then stated he would work on my case up it may be another two to three weeks before he had an answer. Once he did call me back, he says he has a settlement offer for me. His offer was of two est. I had sent in, he took the lowest est and deducted labor/overhead and materials and then depreciated the painting of the garage. I told that wasn't a fair or reasonable offer. He said that's all I am offering. These est. did not include the or time I spent or lost, nor did it compensate me for have to clear out my garage then put everything back. I am now into over two months of dealing with the damage caused by the equipment Environmental Water System put into my home, but does not want to take responsibility for, nor help rectify the situation. Please be careful and do your research before using Environmental Water Services, everything was great while they were taking our money $6,500 plus services and now they are no where to be found!!!

Mr. Charlie Wehby came by looked over the job that needed to be done. Went to his office and worked up an estimate of the job. He called me late the next day and gave me the estimate. We scheduled the job to be done (described above). The workmen showed up on time the day the work was to be done. I was off that day doing some work around the house and got a chance to speak with them off an on throughout the day. I watched them work. They were steady and knew just what to do. Very professional.