At the time of install the system was incorrectly installed ( to close to the walls to allow for use of emergency shut valves) and backed in a dark corner if the garage. At the time of the sale, the salesman went on about how great a system this ways and how it had such an incredible warranty. The system does provide great drinking water and the company does good normal maintenance. The problem we encountered was when the company needed to step up and stand behind their product and sales speech. On July 25th of this year (2013) we came home to discover our system was leaking and had been for sometime. There was mold and mildew on the garage and stairway walls. I contact Environmental Water Service as to our concerns, the lady whom called us back notified Gregg then try to instruct me on how to use the emergency shut off valves, but since the unit/system was originally installed incorrectly I could not utilize the key to insert into the tank to shut off the system. Gregg then agreed to send someone out the next afternoon. When the serviceman got there and looked at the system, he informed me that my system needed to be moved about two or three feet down to which I agreed. He then showed me why he felt the tank had been leaking, the treads on the head of the tank were all busted up. The gentlemen then replaced that tank with a new one. That was Saturday afternoon, at this time I discuss with Gregg the plans he had for the damages this leaky tank had made, he assured me he would make every right he told me he would make me and quot;wholeand quot; again not to worry. Well when we call home from dinner Saturday night the newly installed tank was leaking. We called the office of EWS and they had someone come out the next afternoon to fix it, this gentleman informed me the previous installer didn't do his job correctly and too much water pressure had built up in they system. On Monday I called Gregg with est. he had asked me to get to see about repairing my home. I told him it was going to roughly be about 2,600-2,700 to get it done. He then asked me since this was a friend of mine did I think he would willing to give me a discount, I said he might what type of discount are you thinking of? He said about 1,500-1,600 and I said no. That's about 50% off, would you give him a system for 50%? He stated no and said he didn't mean to come across insulting. The next communication I get from Gregg is via email and how this was an warranty issue and he was turning the problem and issue over to his supplier and I should go ahead and make a homeowners claim to fix the problem because this could take the supplier up to 60 days to rectify. I had discuss with Gregg on many occasions how I didn't want to make a homeowners claim against my insurance for something he and his company put in my home. I thought he should use his general liability and then turn it over to his supplier. If he was bonded and insured and his company installed this system into my home why was he not standing behind it??? The case was then turn over to a company called Aquion, and a claims manger named Donna Wells. Well no inform me or anyone at EWS that Mrs. Wells was out of work due to family issues and my case was held up for several days. After not being able to reach he I did reach Mr. Scott Harmon who informed me she would get back with when she returned to work. I did finally speak with Mrs.Wells and during that conversation she was very RUDE and unwilling to listen to my story or problems. So I called Mr. Harmon back to state my concerns about her handling my case, he stated he was aware of lack of people skills but she was very skilled her job. I said I would try to work with her. Aquion then handed my case over to their supplier Pentair for warrany due to a cracked/leaky tank. I am now working with company number three!!! No one wants to take ownership or responsibility, nor has EWS ever checked to see how my case was going or if there was anything they could do or help me with. Now Pentair gave my case to man named Terry Vekere. Terry mail me so paper work to fill out and send back to, so I did and mailed it back to him certified so I would know he had received it. After waiting three weeks I finally got a hold of Terry, I told him I hadn't receive conformation that he had received my paper work. He informed me he worked from home and had been to the office to check his mail in weeks! And that he had taken off for an well errand vacation that he was entitled too. I then asked he if I was not entitled to someone taking care of my case and home, I am sure I had errand it. He then stated he would work on my case up it may be another two to three weeks before he had an answer. Once he did call me back, he says he has a settlement offer for me. His offer was of two est. I had sent in, he took the lowest est and deducted labor/overhead and materials and then depreciated the painting of the garage. I told that wasn't a fair or reasonable offer. He said that's all I am offering. These est. did not include the or time I spent or lost, nor did it compensate me for have to clear out my garage then put everything back. I am now into over two months of dealing with the damage caused by the equipment Environmental Water System put into my home, but does not want to take responsibility for, nor help rectify the situation. Please be careful and do your research before using Environmental Water Services, everything was great while they were taking our money $6,500 plus services and now they are no where to be found!!!