Nashville Sliding Door Installation

Responded to my inquiry right away. Provided very friendly, fast, professional, courteous and outstanding service. Charming and delightful father & daughter team. They even made suggestions about how to make my home more secure. Highly recommended!!

These are high quality products but are a little more expensive than similar products of comparable quality on the market. I probably would not have gone with them if not for the special through Angie's list or would do more comparison shopping. It took a little longer for the windows to be manufactured than originally told and had to call the business to find out about the delays. The installation went okay except for some damage to some of the concrete fa?ade around the exterior of the sliding door they installed. I am not sure if this could have been avoided or minimized. When I saw it they said it was not so I accepted that. Also the installer needed a caulk gun he did not have with him so I loaned them mine and they took it with them when they left the job. I am sure this was inadvertent and they would have returned it if I had made an issue of it but I did not. Also we picked a nickel finish for the door hardware and it came with gold. It took some time and several calls to get this corrected. Overall I'd give this experience a B. My recommendation would be: -They have high quality products if you are considering upper tier windows and doors and I can recommend they be considered. -I would do some price comparison of other manufacturers of comparable quality products and do a trade-off analysis of cost vs quality. Without a special deal, they will likely be one of your most expensive options. They were not very flexible in negotiating a better price. Would I use this provider in the future? I'd answer maybe

All went well. Adam had to work with my schedule and was prompt to arrive on scheduled date. He wasn't able to finish all on first visit but came back on another day to finish up with no additional charge. All looks great and will use again.

We contacted Buzz to get a price for doing a few jobs around the house. He responded immediately and we set up a time for him to come by to get an idea of the jobs we needed completed. His price was very reasonable and a date was set to do the work. He came at the time we scheduled (very punctual) and he completed the jobs in the time frame he had estimated. His work is excellent. Buzz has a lot of experience and can answer any questions you may have. We will definitely hire him again and we recommend him highly . It was a pleasure to work with Buzz. He is friendly, professional and capable.

We were very pleased with them. We found 4 windows that don’t lock properly. I just called them and they are sending someone out to fix the problem. Other than that, everything was perfect.

From the beginning, there were difficulties with getting a correct contract and drawing. The most significant things that occurred during the project is that the contractors opened the old roof without having the new roof immediately attached and/or without appropriately covering with a tarp. I expressed my concerns in several emails and text messages without a reply. During the delay in attaching and covering the roofs, a bad storm caused significant damage within our existing living room and kitchen. While they fixed the damage, we lived with a dehumidifier and fans for three weeks. They allowed the brick masons to drop bricks on the new concrete floor, creating holes and areas that they could not fix. They made a small allowance for the price, but we will have to tile the floor to make it look right. They could not get the chimney to stop leaking so they sealed it and this changed the color of the brick. They miscalculated the fireplace construction and we either had to accept siding or have the brick be offset from the rest of the addition. While they were framing the addition, they overloaded the circuits and we didn't have air-conditioning for 24 hours. As soon as we noticed, we started contacting the contractors, but they did not respond until the next day. One of their subcontractors decided at 6 AM one Saturday morning to pull the six foot wood fence apart rather than ring the doorbell and ask for access. We had to have the fence repaired. The finish work was not good. After they installed the sliding doors, they damaged the door handles and had to replace them. They left many openings and we had to remind them to caulk between the brick and the siding. They cleaned the firebricks and stained them. They always said they would fix whatever went wrong, but there were so many things that went wrong, the contractors started complaining about the budget, and in the end, they just wanted to reduce the price and walk away. It wasn't until the very end that they apologized for all the bad things that happened. The communications were lacking to the point that choices were made without us, however, we would question and they would tell us. But it often seemed that they were building the addition for their preferences, and not ours. And that their subs and workers paid no attention to detail or to the care of our property. They never routinely cleaned up so I frequently cleaned the job site or emailed them to pick up the debris or leftover materials.

From quote to installation Brad does nothing but inspire confidence and trust in not only his knowledge but the ability to do outstanding work. We installed a new sliding door that we found out, during the install, had quite a bit of subfloor damage. I assumed the door would have to wait now until we hired someone for that mess... Nope! He and his crew MAGNIFICENTLY fixed THAT damage, along with installing the door. He ENSURED the job was done correctly. I cannot say ENOUGH about Brad. It was nothing but a ZEN experience!!!!

Steve responded quickly to my initial contact and set up a date to perform the work. He called before he came to let me know that he was on his way. He arrived on time and was very professional. I am very pleased with the quality of the work and plan to schedule another day in the future to work on additional items.

Started out fine, ended in disaster. JAMES showed up for two days, disappeared for a couple of days, came back for a couple of days, then disappeared for a week saying his wife had been in a wreck in Canada. Came back again for two 1/2 days, then disappeared forever. In addition to items on the list, JAMES decided there were other items in the house that needed fixing and he proceeded to start those projects when I was in other areas of the house. For example: JAMES decided the marble surround on the fireplace needed re-caulking and gluing. He removed the marble and glued back one piece before he disappeared. JAMES decided we needed to completely replace all the tiles in the shower where he was supposed to caulk. JAMES started removing the floor tiles 2 days before Christmas. I didn't know anything about this until I heard horrendous banging upstairs and found that he had busted out 4 tiles from the floor - we had out-of-towners coming for the holiday, so I asked him to stop and replace the tiles. Needless to say we had 4 odd-colored tiles in the floor. JAMES decided we needed to spackle some dings and imperfections on our two-story living room walls(which we though looked fine and which we had NOT planned on painting). He spackled all over just the day before he disappeared for good. The things JAMES did "complete" were done poorly. The sliding door lock was repaired but re-mounted upside down. He installed dusk-to-dawn contols which never did work, and caused the lights to not even function when turned on with the switch. He "repaired" a bathroom faucet so that it was worse than when he started, and now needs to be completely replaced. Calls to the office were futile. The person answering the phone was very nice, but put in a bad spot by her very unprofessional boss . Only one call was returned initially, then nothing for two months until the supervisory person called to say that they had no obligation to us since they would not charge us for the things the handyman had actually done. Frustration turned to anger and we decided we would never want to deal with anyone from this company again. All of this mess occurred around Christmas of 08 and the early months of 09. I must accept some responsibility for the length of time spent on trying to resolve this issue as my husband and I are dealing with elderly parents in two different cities. I didn't submit a report until now because I really hadn't used Angie's list until the last few months. This reporting may be late, but it is accurate and the lack of professionalism and the failure of this company to stand behind the work of one of their employees is shocking and disappointing. My husband and I own our own business and would not treat ANY customer in this fashion.

He was very conscientious as a contractor and very responsive. He came out at least twice to plan the project and give some ideas. I didn?t feel pressured that he was up selling me a fancier product. He made sure that I got what I wanted. He cut me a deal on the hardware of the door. He did some patch work on the drywall and didn?t charge for. He was very good about making sure to followup until everything was totally completed. We were gone when he actually did the work. He had done a very nice job when we returned. He had cleaned up nicely and was very careful. His subcontractor was very conscientious about keeping the room clean when he was doing the work. Overall his price was higher than lot of other places.