When calling, receptionist was polite. Got a same day window of 12-4. Asked for Gary because of amazing previous experience with him. Love that they call when they are on their way. Gary looks around, sees what the issue is. Listens to my non-professional explanation - "when I have a shower, the toilet bubbles", and is able to understand! Gives us possibilities about how to fix, short term band-aid solution, however advises us on what's actually causing the issues, and what we will have to do to fix it and explains what will happen if we don't get the real issue fixed. He gives us a price range, and gives a reason for the range. (not just some random number.) Please use these guys and ask for Gary! He won't lead you the wrong way, and will be honest about what's going on and what you can expect.