After my neighbors house was a total loss to a fire, I had a reality check on the importance of having my house fire monitored and also monitored for burglary and emergency. I will never be without monitoring again, especially for fire! I emailed Ryan Coe at 8:15am and had an email at 8:45a that he would call me when his meeting was over at 9:15am. He called and we discussed monitoring for fire and burglary with my current system. He came to my house at 10:50am, and we discussed what changes/additions needed to be made and then I signed for the service. Corey came to install at 1:45p, and the system was ready in about 1 1/2 hours. I love the system with alarm.com which has a touch keypad. If the alarm goes off, you don't wait for a call - they talk to you through the keypad. No trying to find where I put my phone in a panic! It has fire, panic, and emergency which could be for a medical situation. There is an App to control the system from my phone, IPad or computer from anywhere. I can set different codes for each person I want to access my house, and I see a report every time the system was accessed and who accessed it. I also received a certificate verifying that my system is monitored to get a discount with my homeowners insurance. They also offer Home Automation. Amazed at the quick response!! Very professional, knowledgeable, friendly, honest, on time, trustworthy, and great customer service!! I highly recommend Ryan, Corey, and Power Home Technologies! I know my house is protected!!