Nashville Hot Tub Installation

We bought the hot tub for a great price, Hot tub was delivered and installed on time and efficiently. Our emails and phone calls were always answered effectively. We love these guys and we just LOVE our hot tub.

Phil responded with promptness in his initial return email as well as coming out to give an estimate on repairs for the hot tub. The repair was going to be very expensive due to the part needed, so we opted out of the repair. He still gave us alternatives, which were still pricey strictly due to the age of the tub. He was honest and thorough. I would use him again if ever the need. He was professional, prompt and courteous. I believe he was fairly priced, it's just that our repairs were extensive and beyond what was reasonably financially savvy for us at this time. He even offered ideas on how to remove and get rid of the tub.

I would highly recommend them. They gave us a great deal on the service. I am extremely happy with the jacuzzi we received. They only had one little mistake in communication.

We have used Billy Stallings, aka The Spa Guy, for our hot tub maintenance several times. Over the years, he has replaced a motor, replaced the cover, and even moved our hot tub from sitting atop our deck to sitting below it for us. Most recently, he repaired a leak for us. We have been pleased with the service, efficiency, and rates charged each time. Since he is familiar with our setup, we don?t even have to be present for the work to be done. He usually comes while we?re at work and it?s very convenient for us to not need a specific appointment that will cause us to miss work. We also trust him to be at our property when we?re not there, which is a quality that can be hard to find. Would recommend to anyone.

We were told that we were fully warranteed and that someone would be at the house to teach us how to manage the water chemistry. They dropped off the hot tub before we had moved into the house. There was no water-chemistry session to speak of. We spent months trying to get the bromine levels right and made regular trips to the new store in Cool Springs. After a month or two of struggling, they remembered that our hot tub had an ozonator and maybe this was the reason we were having trouble. Turns out the ozonator was NOT WORKING either! They refused to come and check it since the manufacturer would not reimburse them for the visit. Needless to say, we would never make another purchase from this store. Follow through is lousy. We've moved on to Leslie's for our supplies (they're very knowledgeable as well) and worked directly with the manufacturer to get the equipment back to being use-able.

I called on a saturday with a hot tub crisis. my son had friends coming over that night and planned on using the hot tub. saturday morning when I checked the hot tub it had an error message and a temperature of 86...not good. I called and was given concrete steps to take to clear the error message and get the tub in working order. I followed the directions and was able to have the hot tub operational for my son's friends that night. the following monday I got a followup call checking to see if I needed any other assistance and an offer to bring a filter to my house.

They did a great job. They had 2 full time guys working on the project. They literally had to jack hammer out the previous hot tub. They did a beautiful job and the hot tub works great. I highly recommend them.

This company consistently shows up ontime and fixes problems with my hot tub. They go above board every time.

The service fixed the problem and the cost was what was quoted. Phil kept in contact with us to be sure that the appointment time was kept.

An appointment was schedule and no one showed. I followed up with several calls the next day but no one answered. The appointment had to be set a week out so I lost a week of repair.