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Reviews in Nashville for Countertop Installation
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The Granite Place
5.0
Everything went as expected. Choice of products was awesome. Our countertops are beautiful and were reasonably priced, installed professionally in a timely manner.
- Clyde T....
Hantel Kitchens & Baths
1.0
Unqualified and overpriced for large, professional job. Hantel refused to replace faulty Silestone countertop until they were paid in full. We would not pay the remaining 10% until the job was finished, as per our contract. They sued us and took us to arbitration. The arbitrating judge ruled the countertop needed to be replaced. Once the job was completely finished with the new countertop installed, we paid the remaining 10%. This job, including extra costs spent on lawyers and arbitrator, took over two years to finish
- Rosemary A....
Smokey Mountain Tops
5.0
Approx 3 months after my countertops were installed, one side developed a crack approx 10" deep in one of the corners. Within one day of my call to the office, the GM, Mike McGrady was at my house to look at countertop and determine next steps. I was assured that they stand behind their work and product. Long story short, SMT replaced my countertops at no additional cost . Their technicians were polite, experienced and took pride in the product they were installing and the company they worked for. I would not hesitate to do business with this team again
- Julie B....
Granite Transformation Of Nashville
5.0
It went well. One day the installer came and took a pattern and a week later returned. Day one- the countertops and backsplash was installed. Day 2 the plumber came and installed faucet and garbage disposal. It was a very easy process and the best part is the countertops can be cleaned with regular dish detergent. Very pleased with the process
- Gertrudis C....
Seven Stone Surface Fabricators-Nashville
5.0
we ordered granite countertops through Lowes. Old castle was the provider of the granite. They called so I could look at the granite before they cut it. I ok'd it but was unsure they would be able to get it to look as good as I wanted. The installers came and put it in in a couple of hours. they did such a great job cutting and installing- you can't see the two joints at all. They did a fabulous job and I will definitely use them again for my next home
- Carol S....
Exotic Marble, Granite & Tile
5.0
This is a great team! Robert, who came for my estimate, taught me a lot about granite and the possibilities for my countertops. He patiently answered my questions--I had a lot--both at the appointment and, later, by email. The education he provided gave me the confidence to choose the right stone, edge, and sink. Hernando came to make the template, and then returned with a beautifully cut set of granite tops, which fit to perfection. He installed them quickly and neatly. We love our new kitchen, and look forward to calling Exotic Marble, Granite and Tile when we're ready to update our bathroom
- Phyllis D....
Cabinet Express
5.0
Overall process was very smooth. Everything went according to plan, communications were excellent, and new countertops were technically ready for installation ahead of schedule.
- Thomas R....
Stone World TN Inc
5.0
My new countertops were installed yesterday. Stone World is a joy to work with. Their prices are completive. Their employees are professional & easy to work with. Their installers do great work. I highly recommend this company.
- John W....
The Granite Place
5.0
Very good experience. David was very helpful in assisting me in choosing the right granite for our kitchen. He gave me the names of several granite places in Nashville so that I could choose the exact granite slab for my kitchen. He promptly sent out one of his men to measure and called me within an hour with a free estimate. David was very accommodating in determining the installation date and his crew arrived on time. They were very efficient and professional. I did call him back as the caulking between the backsplash and countertop needed to be touched up in one spot and he had someone here within a half hour. We love the new look of our kitchen countertops and were very pleased with the overall experience
- Mr. &....
1st Class Countertop Company
2.0
1 out of 5 stars. First, we want to briefly commend the quality of the actual workmanship of the granite countertops installed by Randy Shores, owner of 1st Class Countertops. They are beautiful and we are pleased with them. There was only one seam, and the granite was so well matched by Randy that it appears almost seamless. The work ethic of Randy and his son Randy, Jr., and their working relationship, are highly commendable. We actually visited Randy’s shop to deliver our signed contract, pick out our new sink, and leave the required 50% front-end deposit. We genuinely like him, and we were initially quite excited about doing business with him. The second and most important part of our review is about the clean-up fiasco that came afterward, the unbelievable demo and installation mess left behind for us to deal with. This was due to Randy’s cutting the opening for the stovetop inside the house with no protective barrier. Absolutely nothing was cleaned up after the installation by Randy and his son. It’s now almost three weeks after their installation as I write this review, and we’re still cleaning up, hiring outside help, and dealing with the toxic granite dust that settled into and on literally everything. The fine dust covered not only everything in the kitchen itself where the new counters were installed, but also — with our home’s open floor plan — in the entrance area, the music room with a grand piano, the dining area, an open hallway, our living room, and the den which has a vaulted ceiling. Only the three bedrooms with closed doors were spared; every other room in our home and literally everything in them were covered in a thick layer of toxic granite dust. Everything from the ceiling fans and chandeliers, down to the Oriental rugs and hardwood floors, and everything else in between, were totally covered with a thick layer of the fine, toxic granite dust. All the door frames and baseboards, valuable works of art, a rare books collection, the grand piano, an acoustic guitar, and more than 20 pieces of heirloom furniture (including 13 upholstered chairs and sofas), were covered with the toxic dust. All the curtains and drapes for eleven windows were totally permeated with the dust, requiring removal, cleaning, and re-hanging. The damage to our home is overwhelming! Randy had received a very high recommendation from a trusted source where our slabs of granite were purchased, and we read every review on his website from previous customers. Almost all of the reviews were glowing, and the parts we were particularly interested in and most impressed by were the consistent reports of his thorough clean-up afterward. Here are few verbatim quotes from those reviews: The Team of Randy and Randy Jr. came in and took out the old countertops without making a big mess; . . . they even clean up everything before they leave; They did an excellent job cleaning up after the job; I expected to come home to a mess, but everything was as clean as it was when I left this morning. I couldn't be happier. I was completely satisfied with every detail. They cleaned up every little mess . . ., etc. We had every reasonable belief and expectation that these glowing, excellent reviews reflected the quality of what we were to expect from Randy and 1st Class Countertops. Nothing could have been further from the truth! In addition to already hiring six men to assist us, we’ve personally spent more than 150 total man-hours on the massive clean-up over these past three weeks, and there is still considerably more to do. Christmas is just three days away as I write this, and there is no way we can possibly complete the huge clean-up. We’ve already spent more than $1,000 out-of-pocket on this clean-up, more than half of it paid to immediately have our duct work and all vents cleaned out, because it was quickly determined that the granite dust was continuing to circulate throughout the entire system and into every room of our home. Randy, in fact, did not even cover the vents in the immediate work area when he was cutting the granite opening for the stovetop. The colossal mess Randy left us with hit us, as we approach the holidays, at the worst possible time! We are 75 years old and have a number of serious health issues, including lung problems and chronic heart failure. And both of us tested Covid19-positive back in November; and even though we’re well beyond the time to quarantine and thankfully seem to be on the road to recovery, the virus took a physical and emotional toll. We’re still not fully back to normal, and the health implications of what Randy did are beyond staggering. When you inhale the silica dust particles, they scar your lungs causing a disabling, irreversible, and incurable lung disease called silicosis. Randy and his son wore state-of-the-art masks and gear to protect themselves as they were cutting the granite! But nothing whatsoever was done to protect our home, our furniture and possessions, and — most importantly — our physical health. We and our home were not protected in any way; and we were egregiously violated by Randy’s decision to cut the stovetop opening inside our home while doing absolutely nothing whatsoever to contain the thick, toxic dust cloud that erupted. We sincerely hope this review will be constructive for Randy and for all who read it. Communication is the key, we believe, and we see in retrospect that sufficient, honest and open communication was almost entirely lacking. There was nothing at all in the contract we signed about cutting the granite inside our home and providing no protective barrier. We were only told to clear out all the kitchen cabinets, which we did. And we covered everything in the kitchen with protective sheets. But we had no knowledge whatsoever that a thick cloud of toxic granite dust would be generated and allowed to settle throughout six rooms of our home! Because of a business insurance matter, Randy showed up for the job three hours later that he originally told us he would start, and night had fallen by the time the job was completed. And then they just left, and no clean-up took place. Fortunately, the opening for the stainless steel sink we purchased from Randy was cut off-site; but the opening for the stovetop was cut right in our kitchen and that’s where and why this huge problem occurred. A sister had new granite counters put in earlier this year, and the workman built a tent of heavy-mill plastic sheeting 360 degrees around him from floor to ceiling as he cut a similar opening inside. When we discussed this protective measure with Randy, after he’d returned to deal with a couple of other important issues that had to be addressed, he kept referring to the “industry standards” insisting he always follows those standards. But the “industry standards” for installing granite countertops clearly say to cut all openings either off-site or outside; or, if they must be cut inside, all necessary protective measures to completely contain the toxic dust must be taken. Randy said he’d never heard of such a thing, so we showed him pictures of what’s required, and he told us he’d never seen anything like that before! But every single source we’ve read or spoken with says you must never allow a thick cloud of toxic granite dust to be generated and settle on everything, as he literally did in our home. Randy should have carefully explained his process to us in complete detail ahead of time, and he should have completely warned us in full detail about the inevitable outcome. It is definitely not the “industry standard” to leave the toxic mess behind when he leaves. Randy provided no protection whatsoever for us, our home, and all our belongings. None at all! And we’ve been left, at age 75 in a weakened condition, to literally pick up the pieces and clean up this huge mess. Randy, to his credit, eventually rebated $200 to help cover the costs of our massive clean-up; but as those costs continue to mount, that sum while sincerely appreciated, seems, quite honestly, a drop in the bucket. Never having gone through anything like this before in our life, we tried to do the research and ask all the right questions on the front end. But we simply and ultimately placed our trust in the experience and professionalism of this young man and his company. And we have paid a very great price for doing so -- for his cutting the stovetop opening inside our home with no protective measures taken and his total lack of communication with us about that. The complete lack of understanding which resulted from that poor communication left our home and our property and our health terribly violated. All potential customers of 1st Class Countertops, or any other installers, who read this should learn from our most unfortunate experience and only go with a company that will take all the professional measures necessary to protect you and the integrity of your home.
- Maryjean M....
MODERN GRANITE & MARBLE
5.0
I liked Ashlee at the showroom. She was very nice. The work was done on time and on budget. Flawless installation and clean up.
- Elizabeth M....
Southern Stone Surfaces LLC
5.0
A few hiccups with installation and times, but in the end we couldn't be happier and I would definitely use them again!
- Kelly B....
Design Works Nashville
2.0
I went to Home Depot because I'm out of town a lot and I wanted convenience for my countertop replacement. They sent Design Works to install my countertops. I wasn't able to be present so my son let them in and sent photos of the install. Immediately I noticed that the end splash was not flush with the back splash in the corner. It also extended past the countertops. It looks very shoddy from across the room. I spoke to Matt which is where it really started going downhill. Long story short, Matt doesn't give a flying flip about my being unhappy with the end result. He said its not the first time he's heard people complain about the way the end splash looks but thats just standard procedure. Well, it looks like an amateur did it. It looks like a DIY project. Matt managed to say he was sorry I didn't like it while managing to sound extremely un sorry and unconcerned. I had to ask HIM for a solution and his only suggestions were that I have them rip the whole thing out or have them rip out the end piece. He said he wouldn't recommend either of these "solutions" because they would damage my walls. Well, there is only one satisfactory solution and that is to come out and straighten out this end splash so it lines up with the backsplash. Don't hire these people. You can buy the countertops and install them yourself for half the price. They can't turn out any worse than this and as a bonus you won't have to deal with Matt
- Lora W....
Granite masters of Nashville
4.0
The countertops are beautiful and I am very happy with the end result. The biggest issue was when they drilled the holes for our faucet, they installed the clamps for the sink too close to the holes, so the clamps had to be removed for us install our faucet. Instead of drilling new holes so they could move the clamps away from the faucet holes, they put the clamps back in the same place over the top of everything after we installed the faucet. I don’t think this will be a huge problem, just an added step if we ever want to change our faucet. But it was pretty inconvenient because we were unable to use our sink for several days while we waited for them to send someone back out to fix it and they did not clearly communicate what they were going to do to fix the problem
- Heather W....
Tate Ornamental Inc
5.0
Best price of all our estimates. Great service, from initial phone call, to employee who precision-measured the kitchen, to the showroom employee who helped us choose our exact piece of stone, to the installation team. Beautiful finished product, and no frustrations along the way! Lovely stone, exact fit, nicely cut edge, invisible seams! It all went very quickly, from the first phone call to installation day. We will definitely use Tate again
Chris is the owner of the Middle Tennessee Sir Grout. He was out here himself and knowledgeable doesn’t even begin to explain how much he taught me about stone care. He worked me in that day even though I just had him out to do an estimate. Great experience I’ll have him back to clean and seal the countertops again in 24 months
Fantastic! They were friendly, quick...less than a week from measuring countertops to installing new granite countertops...and the quality is incredible! The workmenship is absolutely phenomenal...they were able to do our quite large counters with NO seams...anywhere! Our previous granite had seams...other people said we had to have them because of the way the kitchen was designed...but they were able to cut and install with NO SEAMS!! 😁 And they were less than the other bid we had received...which that bid was also going to leave us waiting 4-8 weeks. I cannot say enough about how gorgeous the new countertops are and have already been telling others about how VERY pleased we are. We are planning on building a new home in the near future and plan on using them again for that home as well
Their service was fantastic, they put it together perfectly, no issues ,. I would highly recommend them. The gentleman was friendly and professional. I could give them higher than 5 star.
Greg Pappas and his son did a great job! We were very happy with their work. They cleaned up every day and were on time and reliable. I would highly recommend!!
Charles Gibson’s company did bathroom and kitchen remodels for me and my wife. They also redid the flooring in several rooms. These were big projects: including materials, these projects totaled around 75K. Now our house is finally finished and we couldn’t be happier! Bumps in the road always arise during projects of this magnitude, but when we hit those bumps Charles and his crew did an excellent job working with us to evaluate options and make the right decisions regarding how to move forward. On both major projects, we very much appreciated the time Charles’ crew devoted to all the little details required to properly finish a room. All things considered, we are confident that Gibson Interiors gave us the best bang for our buck available in Middle TN! If we ever need more work done, we know who to call
They were very professional, helpful and responsive in answering questions and giving us a quote. In the end, we decided not to repair the countertop and sink but replace it entirely. as the previous owner installed it and it no longer fit our decor. Even though we didn't use them to make the repairs, we were very impressed with their customer service
We are a full service concrete company specializing in the installation of true state-of-the-art concrete for repairing, resurfacing, protecting and beautifying your concrete. We also install stamped concrete, grey concrete, exposed aggregate concrete and specialize in concrete staining of any kind. Our areas of expertise are driveways, pool decks, patios, sidewalks, garages, basements, interior floors and concrete countertops
It went well. One day the installer came and took a pattern and a week later returned. Day one- the countertops and backsplash was installed. Day 2 the plumber came and installed faucet and garbage disposal. It was a very easy process and the best part is the countertops can be cleaned with regular dish detergent. Very pleased with the process
My new countertops were installed yesterday. Stone World is a joy to work with. Their prices are completive. Their employees are professional & easy to work with. Their installers do great work. I highly recommend this company.
It went great! Randy was there at the time he said he would, with one other guy. The two of them got busy and within a few hours I had my new beautiful granite countertop! I was worried about a seam in my countertop, but they did such a great job, I almost can't even see it! This was the best job I had ever seen. Believe me, I had been checking out every countertop I came across to see how the seam was done and there are some people out there professionally installing granite countertops and I would be ashamed of myself for doing such a poor job and calling it professional. I am so happy with my granite countertop and Randy gave me such an awesome price, I have enough money to go Christmas shopping!! Thank you Randy!
Overall process was very smooth. Everything went according to plan, communications were excellent, and new countertops were technically ready for installation ahead of schedule.
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4.6
Concrete Countertop Installation in Nashville are rated 4.6 out of 5 based on 221 reviews of the 18 featured Nashville pros
The Angi rating for Concrete Countertop Installation in Nashville is a rating based on verified reviews from our community of homeowners who have used these pros to meet their Concrete Countertop Installation needs. Angi’s review system takes into account ratings on price, quality, timeliness, responsiveness and feedback for Angi Certified Pros.
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Countertop Kitchen Installers
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The Granite Shop had the best pricing of the three companies we called. They recommended the black pearl and we could not be more pleased. The countertops are beautiful. We had a problem with the cut of the island but the shop replaced the entire slab. Excellent customer service!