I was promised an on-site estimate in which I took off work for. When no one showed up at the agreed upon time slot, I called them only to find out that they would not be able to make it due to a family emergency, which I understood. After a few days I called them back to see if they could reschedule. They said they could reschedule. I asked if they could do the estimate on Saturday (they do service calls on Saturdays) since I had missed a half days work, and then after all that, they said they did not do the kind of work I needed. The emails I got from Christina and Michael both had they type of equipment I had, as I entered on the Angie's List website. In communicating with Michael, it did not seem like Christina had told him the whole story. after I told Michael the whole story, I never heard from him again.